What are the responsibilities and job description for the Systems Analyst position at Packaging Corporation of America?
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People • Customers • Trust
User Support: Provides end user support with their desktop, laptop, printer, phone, and mobile device solutions, system configuration, and training.
Solves end user inquiries that arise during day-to-day use of computer systems, phones, and mobile devices.
Oversees software updates for all desktops, laptops, and mobile devices. Installs, tests, implements and supports end-user software.
Manages enterprise printing and imaging contracts and vendors.
Provides Help Desk phone support to end users and coordinates and oversees end user requests for non-local IT assistance via the Helix and Watchtower ticket systems.
Hardware Support: Provides end user support of desktop computing and operating system software to large customer base.
Responsible for workstation asset management including:
Weekly on-call rotation for IT support of facility is required.
Qualifications:
Information System/MIS, Computer Science or Networking degree with three to five years’ experience or advanced degree and/or superior associated technical knowledge and skills required. Application and Network Discipline experience strongly preferred. Must be customer focused.
All qualified applicants must apply at Careers.packagingcorp.com to be considered.
PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.
PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.
