Fleet After Sales Support specialist

We are seeking a detail-oriented and proactive Fleet After Sales Support specialist to oversee and manage parts ordering, issue resolution, invoicing, and reporting for our fleet operations. This role involves coordinating with internal and external customers to ensure seamless processing of orders, handling back orders, managing returns, and providing exceptional customer support.

About Us

Every employee at Packer City/UP International is absolutely critical to its success and we are always looking for dedicated, qualified personnel to help us on our mission to be the best truck dealership in Northeastern Wisconsin and the UP of Michigan. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Through teamwork, trust, and communication we empower our employees to take ownership in exceeding our customer expectations. We are always looking for dedicated, qualified personnel to help us on our mission to be the best truck dealership in Northeastern Wisconsin and the Upper Peninsula of Michigan. Candidates for vacancies will be assessed not only on their ability to fill the designated position, but also on their capacity for personal growth and advancement. We look forward to hearing from you.

What We Offer

• Compensated Training and Ongoing Training 
• Paid Holidays (8)
• 401(K) Savings plan
• Paid Vacation and Personal Days
• Health, Dental and Vision insurance- a very benefit rich and highly competitive benefits plan. 
• Short-term and Long-term Disability
• Basic Life Insurance
• Continued education, manufacturer hands on and web based training
• Clean and professional work environment

Responsibilities

• Key Responsibilities:

  Ordering & Parts Management:

  • EDI Parts Orders:
  • Emergency Parts Orders:
  • Wheel & PDC Mass Orders:

  Reporting & Case Management:

  • Back order Tracking & Resolution:
  • International Case Monitoring:

  Issue Resolution & Support

  Cross Functional/Back Up For Service Support

  Mass Upgrades & Parts Campaigns

Qualifications:

• Experience in fleet after-sales support, supply chain management, or a related field.
• Strong problem-solving, attention to detail and analytical skills.
• Proficiency in order management systems, EDI processing, and tracking tools.
• Excellent communication and coordination skills.
• Ability to work independently while managing multiple priorities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.