What are the responsibilities and job description for the Resident Service Engineer position at Packsize?
Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.
About the Role
We are looking for a highly skilled Resident Service Engineer in the Indianapolis, IN area . This Engineer will work on-site at one of our Key Customers locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.
What You'll Do
- Work cross-functionally with R&D, Software and Quality Engineering teams
- Completes and successfully pass training courses
- Develops knowledge of Packaging Designs
- Learns and develops the customer support and technical skills necessary to perform high quality maintenance
- Performs preventive maintenance on machines, equipment and accessories
- Performs installation of new equipment and train Customer Personnel
- Learns and completes basic administration duties (assigned tasks, emails, etc.)
- Exposed to moving parts and electricity that require safety protocols
- Excellent work ethic and time management skills needed
- Must be accessible via telephone, and promptly return email and phone messages
Machine Operation
Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.
Working Environment and Physical Demands
The following are representative of the typical working environment and physical demands
of this position. To successfully perform the essential functions of this job, you will be required to :
What You'll Bring
Travel
Salary and Benefits
Packsize offers a competitive benefits package including paid time off, Medical, Dental, Vision, Short Term / Long Term Disability, Life, 401(k) matching.
Salary : $65,000 - $75,000
