Helpdesk Technician

PacMar Technologies LLC, a privately-owned defense contractor, is seeking a Helpdesk Technician. The incumbent will join a group of talented Engineers, Scientist, and Innovators with tremendous top-side potential devoted to solving novel technological problems with national defense implications in the fields of Cybersecurity, Autonomy, Unmanned Aerial Vehicles and Naval Architecture among others. This position will be located onsite in our Honolulu, HI office location. If you think this opportunity is aligned with your career interests, do not hesitate to apply!

Essential Duties & Responsibilities:

• Serving as the first point of contact for employees seeking technical assistance over the phone, chat client or email.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided by customer.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
• Redirect unresolved issues to the next level of support personnel
• Administers end-user workstations and supports end-user activities on a mixed operating system environment consisting of Windows and Linux PCs.
• Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions
• Performs and/or oversees software and application installation and upgrades.
• Maintains software licenses for department/organization.
• Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
• Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
• Assists personnel of other departments as a computer resource.
• Performs other duties as assigned

Required Education/Experience/Skills:

• Associate degree in related field from an accredited college/university or a High School diploma or equivalent with 1 year of IT experience.
• Ability to communicate technical information to nontechnical personnel.
• Ability to install, configure and maintain personal computers, networks and related hardware and software.
• Knowledge of computer and/or network security systems, applications, procedures and techniques.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.

Desired Education/Experience/Skills:

• Linux capabilities and database knowledge
• Security certification

Other Requirements:

• Employment is contingent upon successfully passing an employee background check and post-offer drug screen.
• Must be a U.S. Citizen or Permanent Resident of the U.S. due to Export Control purposes.