What are the responsibilities and job description for the Account Manager position at PACMIN STUDIOS?
PacMin Studios brings imagination to life with visually dynamic marketing solutions for industries ranging from aviation and aerospace to events and entertainment. A leader in our unique industry for over 75 years, PacMin Studios has been creating custom scale models, trade show exhibits, dynamic graphics, and promotional solutions to help businesses build key relationships.
Our culture is about teamwork, mutual respect, pride of ownership and an unshakable commitment to quality. Who we are is every bit as important as what we are…the culmination of talented professionals and experienced staff collaborating to provide “wow” for our customers. We’re dedicated to high performance, take pride in our accomplishments, and simply enjoy one another’s company. Our culture permeates everything we do, from supporting and relying on one another to the lasting friendships we build along the way.
Are you ready to contribute to the growth and success of a top workplace like PacMin Studios? We are in search of a full-time Account Manager who is eager to make an impact at work and in the community. We offer career growth opportunities, as well as a full benefits package including a 401k plan with a company match.
PURPOSE: Primary responsibility is building customer relationships, increasing sales with new and existing customers and leading the sales team in customer/prospect/industry strategy and pipeline review sessions.
EDUCATION: Associates or Bachelor’s degree in Business, Marketing, Communications, or Sales is preferred, but equivalent work experience will be considered.
EXPERIENCE: 2-3 years of experience in Account Management, Sales, Customer Relations, or equivalent. Experience and/or interest in the aviation industry a plus.
KNOWLEDGE, SKILLS AND ABILITIES DESIRED:
- Proficient in MS Office; especially Excel, Outlook, and Word
- Must have effective customer relations and interpersonal communication skills
- Ability to work in a team environment and work productively in team assignments
- Must be engaged and be able to prioritize
- Excellent presentation, written and verbal communication skills
- Ability to develop strong relations with customers
- Ability to influence and persuade to achieve desired outcomes
- Strong analytical, problem solving and negotiation skills
- Excellent organizational, planning and prioritization skills
- Ability to travel 5% -10% of the time
DUTIES/RESPONSIBILITIES:
- Manage key accounts, overseeing quotations and order activity
- Service and build strong relationships with both existing and new accounts
- Maintain an up-to-date customer database using the CRM.
- Answer sales calls and assist customers accordingly responding to inquiries in a timely manner
- Keep customers informed on the status of their orders
- Prepare paperwork and coordinate product delivery with the customer
- Oversee critical customer logistics and troubleshoot any shipping issues in a timely manner
- Meet with production teams regularly to stay abreast of all open order statuses
- Troubleshoot issues with orders to ensure that a quality product is delivered to the customer
- Maintain an up-to-date customer database by entering new contacts, shipping addresses, phone numbers and email addresses.
- Maintain an accurate filing and archiving system for all sales orders (past and present)
- Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and quote status reports.
- Attend selected industry trade shows and conferences throughout the US and staff the booth.
- Participate in industry seminars, conferences, and speaker bureaus for the purpose of building brand awareness.
- Be knowledgeable about the customers product and needs
- Look for ways to grow existing accounts
- Keep up to date with product and industry knowledge
- Develop and maintain communication in a cooperative and professional manner with all levels of staff and customers by communicating openly, honestly and constructively; treating all employees and customers with dignity, respect and courtesy; taking responsibility for and making every effort to resolve communication, trust and respect concerns and problems.
- Assist in other areas as needed
PacMin Studios is an Equal Opportunity Employer
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