What are the responsibilities and job description for the Customer Service Representative position at Paddletek Pickleball LLC?
Summary of Position:
Paddletek began as a small family business inspired by a love of the game and a vision for improving paddle technology. We’ve since grown into one of the leading names in pickleball, but our mission remains the same: helping you reach the next level of play.
The Sales & Customer Service Representative is responsible for customer service responsibilities of order input, customer service, soft-goods and accessories storefront display, inventory, and stock management, tournament support, as well as special projects for Paddletek.
Essential Duties and Responsibilities may include:
Order Input
· Web orders – inputting and correcting orders
· Sales orders – for retailers, sponsored players, donations, and ambassadors
· Phone orders.
· Walk-in orders – Assisting customers and processing payment. Customer Service
· Email correspondence relating to sales.
· Email correspondence relating to product information and warranty (as backup).
· Answer customer phone inquiries. Soft goods and Accessories Sales
· Organization of storefront product display and presentation
· Monthly soft goods/accessories inventory
· Storefront apparel stock management Special Projects by assignment
· Monthly inventory.
· Tournament travel, organization, assembly of booth, customer service, and sales.
· Light bookkeeping tasks
· Other duties as assigned.
Qualifications:
· Strong organizational skills
· High attention to detail
· Excellent communication and interpersonal skills
· Reliable with confidentiality standards
What We’ll Provide:
· Competitive pay and benefits
· Paid time off
· Simple IRA with company match
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Niles, MI 49120 (Required)
Ability to Relocate:
- Niles, MI 49120: Relocate before starting work (Preferred)
Work Location: In person
