What are the responsibilities and job description for the Help Desk Expert position at PADI?
Company Overview
PADI is a global leader in Ocean Exploration, dedicated to creating a unique culture centered around an active lifestyle, fun, and hardworking colleagues. We offer competitive salaries and outstanding benefits, making us an amazing company to work for.
The Role
You will be responsible for providing technical assistance and support to customers through various communication channels, including email, phone, and chat. Your key responsibilities will include addressing customer inquiries about products and services, troubleshooting issues, and providing preventive maintenance recommendations to enhance product usability and performance.
Your Key Responsibilities
Requirements
PADI is a global leader in Ocean Exploration, dedicated to creating a unique culture centered around an active lifestyle, fun, and hardworking colleagues. We offer competitive salaries and outstanding benefits, making us an amazing company to work for.
The Role
You will be responsible for providing technical assistance and support to customers through various communication channels, including email, phone, and chat. Your key responsibilities will include addressing customer inquiries about products and services, troubleshooting issues, and providing preventive maintenance recommendations to enhance product usability and performance.
Your Key Responsibilities
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Collaborate with Product Teams to complete user experience testing feedback for product development.
- Diagnose problems and develop effective solutions to customer issues.
- Ensure high levels of customer satisfaction by providing prompt and professional responses to customer inquiries.
Requirements
- High school diploma or equivalent required; fluency in French, Spanish, or Portuguese is a plus.
- Minimum 2-5 years of customer service and tech support experience.
- Analytical mindset with the ability to diagnose problems and consult with Product Teams to resolve issues.
- Excellent written and verbal communication skills.
- Ability to work under pressure and prioritize tasks effectively.
