What are the responsibilities and job description for the Support Specialist for Ocean Exploration position at PADI?
Founded in 1966, PADI has grown consistently through our 59 years in business, continually raising the bar for the industry we are all so passionate about.
We are committed to our purpose to Seek Adventure—Save The Ocean and strive to create a work environment that respects individual contribution while maintaining a strong team approach for successful execution of business objectives.
As a Technical Customer Support Representative, you will be responsible for providing technical support and assistance to customers via email, phone, or chat.
Responsibilities include:
- Address and respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
- Provide preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
Requirements include:
- PC literacy; working knowledge of word processing and spreadsheet software including MS Word and Excel and PowerPoint (preferred).
- Knowledge of and sensitivity to multi-cultural issues relating to customer service.
