Server

Located in the bustling Downtown Arts District, Bakersfield’s Historic Padre Hotel is proudly the only Four Diamond hotel in Kern County. Our property offers distinct entertainment venues including a spacious banquet hall, a nostalgically happening bar and restaurant, and a bustling outdoor bar and lounge, all within a beautifully appointed environment for our guests.  

Come and grow with us! 

Principle Responsibilities & Position Purpose: 

Serve guests quickly, efficiently and with complete knowledge of food and beverage menus. Offer superior customer service and maintain station in a clean and orderly manner throughout shift. 

EXAMPLE OF DUTIES (ESSENTIAL FUNCTIONS) 

This list of responsibilities is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by this position: 

• Set up assigned station according to the padre standards when opening and at start of shifts.  All tables in assigned station are set with proper place settings, condiments and promotional materials.   

• Completion of assigned pre-shift side work.  

• Enthusiastically describe (and up-sell) all beverage offerings, menu items, and special 

• Check age verification of any guest under 30 years old who orders an alcoholic beverage.  Ability to differentiate between valid and invalid identification.  

• Knowledge and execution of the safe sale of alcohol to include over intoxication.  

• Proper and professional greeting of guests upon arrival.  Guests are greeted within one minute of arrival at the table.  

• Knowledgeable and enthusiastic merchandising of all food items, bar and beverage items, and retail items.  Ability to pass tests on all items with a minimum score of 90% and ability to verbally communicate knowledge.  

• Knowledgeable about daily and happy hour specials.   

• Coordination and proper timing of steps of service sequence within assigned station.  

• Run food.  Food does not sit in the window.  

• Ensuring that guests are pleased with their food after each course.  Apply the “two bite two minute rule” consistently by checking back after the guest has taken two bites of their food item, specifically asking something along the lines of , “Are you enjoying the crab cakes?” or “Is there anything else I can bring you?”   

• Proper and professional merchandising of the dessert menu at every table.  

• Ability to completely answer food and beverage related questions from guests.  

• Completion of running side work according to the padre standards.  

• Proper entering of food and beverage items into the POS system.  

• Ability to show/ execute complete control of your assigned station. 

• Proper execution of all POS functions including opening a check, entering items in proper sequence on the correct check, modifying items, adding additional items onto the check, and printing the check.  

• Ability to properly close a check and to present the correct check to the correct table in the approved the padre check folder.  

• Correct processing and collection of payment of final bill (either cash or credit card) within three (3) minutes and settling of the check.    

• Closing side work completed to the standards outlined on the side work sheet.  

• Proper completion of cash-out.  Ability to correctly calculate total of all credit card sales and final cash due total to management and to turn in proper amount of cash, if due.  

• Additional duties or special projects related to the overall operation of the restaurant as requested by management.  A sense of urgency and follow-through is demonstrated in a timely manner regarding any assignment, task or special project assigned by management.  

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the company. 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

• Must have extensive knowledge of food and beverage etiquette, customer relations and service standards. 

• Ability to read, write and speak the English language fluently to interact with customers and the public.   

• Strong verbal communication skills. 

• Ability to analyze customer needs and assist in resolving any and all customer challenges. 

• Basic mathematical skills. 

• Ability to work under pressure and deal with stressful situations during busy periods. 

• Interpersonal skills to provide overall customer satisfaction. 

• Have a working knowledge of wines and domestic & international spirits. 

EXPERIENCE 

Minimum two years server experience in a fast-paced restaurant 

This venue is operated by Eat.Drink.Sleep.  In return, we offer competitive wages and caring, attentive management personnel. Employees are eligible for generous discounts at all venues operated by Eat.Drink.Sleep.

The Padre Hotel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Padre Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Padre Hotel utilizes E-Verify to confirm all hired applicants’ right to work in the USA.