What are the responsibilities and job description for the Business Relationship Manager position at Paducah Bank?
Position Title: Business Relationship Manager
Department: Commercial Services
Reports To: Senior Commercial Relationship Manager
General Summary/Purpose: The Business Relationship Manager is a Brand Ambassador whose role is to cultivate, develop, and nurture small business banking relationships primarily with companies that have an overall credit need of less than $500,000. The BRM should have a keen understanding of all business loan products and business deposit/treasury management services offered by the Bank to be able to open deposit accounts to serve the entire business relationship including working with Treasury Management team to expand services. This individual is expected to provide outstanding customer service to our clients by offering solutions to match the customer’s needs, understanding that these interactions should foster relationships that are meaningful and lifelong. They must be able to review financial statements, spread, and underwrite loan requests to get loans through approval, closing, and booking. This role needs to act with a sense of urgency to client requests and be able to handle a large volume of calls and client contacts daily with fast turnaround times. BRM is responsible for being the team expert in understanding and working with guaranty programs offered through the Small Business Administration and recommending such partnerships with credits that warrant this level of additional support; working closely with our in-house SBA document specialist to package loan requests for approval as well as collaborate with other RMs with SBA opportunities. BRM will serve as the Bank’s Small Business liaison to build relationships with other small business development and economic entities and partners to help advise entrepreneurs and business owners with navigating business plans, entity setup advice, etc. The BRM should have a good working relationship with other departments within the bank and collaborate regularly with our teammates in Treasury Management, Wealth Management, Residential Mortgage, Consumer and Retail.
Key Duties and Responsibilities
#1 Prospecting for new business. This involves identifying small Percentage of time: 35%
businesses that don’t currently bank with Paducah Bank, researching
the prospect through avenues such as UCC filings with the KY SOS,
internet research and reviewing notes in our CRM system. Meeting with
small business owners to discuss lending opportunities then analyzing,
underwriting, closing, and booking new loan and deposit opportunities.
#2 Collaboration with other teammates in Treasury Management, Percentage of time: 25%
Wealth Management, Residential Mortgage, Consumer Relationship
Managers, and our retail branches to expand existing relationships
and identify new ones.
#3 Manage, retain and grow existing relationships. This involves Percentage of time: 30%
gathering and analyzing financial information, underwriting new
requests, and reviewing relationships to identify opportunities for
additional business. Analyzing and underwriting renewals for existing portfolio.
Managing portfolio operational issues such as collateral or documentation
exception resolution, financial statement tracking, delinquency, etc.
#4 Community involvement. The BRM is encouraged to serve the Percentage of time: 10%
community by serving on outside Boards, volunteering to help
non-profit agencies, and involvement in worthwhile community
sponsored events. Also act as brand ambassador of Small Business
Development for our team.
Department: Commercial Services
Reports To: Senior Commercial Relationship Manager
General Summary/Purpose: The Business Relationship Manager is a Brand Ambassador whose role is to cultivate, develop, and nurture small business banking relationships primarily with companies that have an overall credit need of less than $500,000. The BRM should have a keen understanding of all business loan products and business deposit/treasury management services offered by the Bank to be able to open deposit accounts to serve the entire business relationship including working with Treasury Management team to expand services. This individual is expected to provide outstanding customer service to our clients by offering solutions to match the customer’s needs, understanding that these interactions should foster relationships that are meaningful and lifelong. They must be able to review financial statements, spread, and underwrite loan requests to get loans through approval, closing, and booking. This role needs to act with a sense of urgency to client requests and be able to handle a large volume of calls and client contacts daily with fast turnaround times. BRM is responsible for being the team expert in understanding and working with guaranty programs offered through the Small Business Administration and recommending such partnerships with credits that warrant this level of additional support; working closely with our in-house SBA document specialist to package loan requests for approval as well as collaborate with other RMs with SBA opportunities. BRM will serve as the Bank’s Small Business liaison to build relationships with other small business development and economic entities and partners to help advise entrepreneurs and business owners with navigating business plans, entity setup advice, etc. The BRM should have a good working relationship with other departments within the bank and collaborate regularly with our teammates in Treasury Management, Wealth Management, Residential Mortgage, Consumer and Retail.
Key Duties and Responsibilities
#1 Prospecting for new business. This involves identifying small Percentage of time: 35%
businesses that don’t currently bank with Paducah Bank, researching
the prospect through avenues such as UCC filings with the KY SOS,
internet research and reviewing notes in our CRM system. Meeting with
small business owners to discuss lending opportunities then analyzing,
underwriting, closing, and booking new loan and deposit opportunities.
#2 Collaboration with other teammates in Treasury Management, Percentage of time: 25%
Wealth Management, Residential Mortgage, Consumer Relationship
Managers, and our retail branches to expand existing relationships
and identify new ones.
#3 Manage, retain and grow existing relationships. This involves Percentage of time: 30%
gathering and analyzing financial information, underwriting new
requests, and reviewing relationships to identify opportunities for
additional business. Analyzing and underwriting renewals for existing portfolio.
Managing portfolio operational issues such as collateral or documentation
exception resolution, financial statement tracking, delinquency, etc.
#4 Community involvement. The BRM is encouraged to serve the Percentage of time: 10%
community by serving on outside Boards, volunteering to help
non-profit agencies, and involvement in worthwhile community
sponsored events. Also act as brand ambassador of Small Business
Development for our team.
Salary : $500,000
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