What are the responsibilities and job description for the Associate Body shop Service Advisor position at Paducah Ford?
Job Description
Join Paducah Ford, a reputable and welcoming automotive dealership located in the heart of Paducah, Kentucky, as we seek a dedicated Associate Body Shop Service Advisor. With a positive and inviting environment, Paducah Ford is recognized for its commitment to high-quality customer service and seamless administrative operations. Our growing team is searching for an enthusiastic individual to play a key role within our body shop service department. This is an exciting opportunity to be part of a company that values customer satisfaction and team collaboration. As a crucial part of the body shop team, you will have the responsibility of liaising between customers and the body shop staff, ensuring smooth service delivery and excellent customer experience. If you are ready to contribute to a thriving team and drive exceptional service, we invite you to apply and join the Paducah Ford family.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Customer Interaction: Greet customers warmly and assess their needs for body shop services.
Service Coordination: Organize and schedule appointments for vehicle repair and maintenance services in the body shop.
Estimate Preparation: Provide customers with detailed estimates for repair and service costs.
Communication: Maintain open and clear communication with customers regarding the progress and completion of their vehicle repairs.
Record Keeping: Accurately document all customer interactions and service details in the system.
Satisfaction Assurance: Ensure each customer leaves the body shop satisfied with their service experience.
Requirements
Experience: Previous experience in a service advisory role within the automotive industry is preferred.
Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and team members.
Organizational Skills: Strong organizational ability to manage multiple tasks and meet deadlines.
Customer-Focused: Demonstrated ability to provide exceptional customer service and address the needs and concerns of customers efficiently.
Computer Skills: Proficient in using various software and technology platforms, including CRM systems and Microsoft Office Suite.
Problem-Solving: Strong problem-solving skills to address client issues and find effective solutions swiftly.
Certification: Relevant certification or training in the automotive field is a plus, but not required.
