What are the responsibilities and job description for the 911 DISPATCHER Part Time position at Pafford Communications LLC?
Job Description
Job Description
Answer 9-1-1, emergency and non-emergency calls from the public, hospitals / health care providers and from other public safety agencies. Monitor multiple computer screens, while efficiently gathering, prioritizing, and documenting caller information. Provide callers with the appropriate pre-arrival instructions in accordance with protocol and procedure and dispatch emergency medical (EMS) services to the caller. All Telecommunicators may be assigned to perform various duties for an entire shift on a rotating schedule, as necessary for the operation of the communications center. Operate Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems. Perform related duties as assigned.
Examples of Work Performed :
- Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to, car accidents, medical emergencies, hospital transfers, and requests for air medical evacuation.
- Process requests for emergency and non-emergency ambulance service, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.
- Identify, through appropriate and timely questioning of the caller, the nature of the problem. Summarize the critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for assistance according to the level of response required, as outlined in the policy and procedure guidelines.
- Access and operate computer data bases and search websites as necessary.
- Provide administrative support to the corporate office, such as referring callers to the patient accounts department and administrative offices.
Receive and transmit information effectively by radio and telephone.
Desirable Qualifications : Work experience preferably in a customer service or public relations environment and the ability to speak and understand English for effective communication with callers. Ability to speak a foreign language is a bonus. An outgoing, positive personality and professional work ethic is essential. The desire and willingness to be part of a team.
Candidates who receive contingent employment offers will be required to pass, prior to the start of training, a criminal background check, drug screening, nicotine screening, physical, and entry level competency exam. This position is a nicotine and drug free work environment. Due to the serious nature of this position Employees receive frequent nicotine, alcohol and drug tests.
Work Environment :
Incumbents function in a stressful environment and work eight and twelve hour shifts during nights, weekends and holidays. Telecommunicators can be required to work mandatory overtime. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks. Telecommunicators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry and sometimes disrespectful. The content and nature of many calls is traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment.
Knowledge, Skills and Abilities Required :
Ability to perform oriented tasks efficiently and accurately in a fast-paced, high-stress environment.
Required at Full Performance :
EEO Statement :
Pafford EMS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status as defined by federal, state, or local law.