911 Telecommunicator/ Emergency Call Taker

911 Telecommunicator / Emergency Call TakerPafford EMS is accepting applications for entry level call takers at our state of the art, Gulfport, MS. 911 communications center. The communications center processes 911 and non-emergency requests for Emergency Medical Services from our coverage area which spans multiple states. The center provides dispatch and support services to the fleet of Pafford EMS ground and air ambulances on a 24 hour basis, 365 days per year. Applicants must be professional, mature, team oriented, and customer service driven. Pafford EMS will provide all necessary training for entry level applicants. This is truly an exciting job opportunity, where no two days are the same and the staff enjoys the ability to help others in their greatest time of need.Entry Level Position- Paid training and certifications provided to applicants who meet the minimum requirements outlined in the job summary.Reports to : Director of OperationsResponsibilities : Answer 9-1-1, emergency and non-emergency calls from the public, hospitals / health care providers, and other public safety agencies.Monitor multiple computer screens, efficiently gathering, prioritizing, and documenting caller information.Provide callers with appropriate pre-arrival instructions in accordance with protocol and procedure and dispatch emergency medical (EMS) services.Operate Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems.Perform related duties as assigned.Examples of Work Performed : Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance.Process requests for emergency and non-emergency ambulance service.Identify the nature of the problem through appropriate questioning of the caller.Access and operate computer databases and search websites as necessary.Provide administrative support to the corporate office.Receive requests by radio, phone, electronic format or fax from law enforcement and other public safety agencies.Minimum Qualifications : Education : High school graduation or equivalent.Experience : Two years of work or volunteer experience, where public contact via telephone, computer use, and data entry were part of the responsibilities; or a college degree can substitute for the two years of work experience.Desirable Qualifications : Work experience preferably in a customer service or public relations environment. Ability to speak and understand English for effective communication with callers. Ability to speak a foreign language is a bonus.Candidates who receive contingent employment offers will be required to pass a criminal background check, drug screening, nicotine screening, physical, and entry level competency exam. This position is a nicotine and drug free work environment.Supervisory / Managerial Responsibility & Work Environment : Supervisory / Managerial Responsibility : None. May assist with training other staff as delegated.Work Environment : Incumbents function in a stressful environment and work eight and twelve hour shifts during nights, weekends, and holidays.Knowledge, Skills and Abilities Required : Required at Entry : Ability to perform tasks efficiently and accurately in a fast-paced, high-stress environment.Ability to listen, speak and write articulately.Ability to maintain files.Ability to communicate respectfully and effectively.Pafford EMS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr