EMS Operations Supervisor

Job Description

Job Description

Essential Duties and Responsibilities :

• Performs supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Emergency Medical Services in assigned region. This position requires previous experience in a non-emergency transfer market. Extensive experience managing relationships with hospitals and other healthcare organizations is required.
• Coordinates the delivery of exceptional emergency medical service treatment and healthcare facility relationships with the regional community outreach coordinator.
• Maintains direct oversight and responsibility for the operational functions of the emergency service program including but not limited to the maintenance of the vehicle fleet in a, persistent, “mission ready” status, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics and supply ordering.
• Leads the Pafford Mission, Vision, Values & Promise
• Directly manages schedule II and IV medications, ensures accountability, and performs medication reconciliation.
• Performs periodic operational and clinical audits as necessary.
• Ensures the maintenance and cleanliness of all facilities, vehicles and equipment, follows 5 Daily Directiives
• Prepares and submits various reports as required by local, state and federal government, oversees filing and maintenance of reports, records and other documents as necessary.
• Attends seminars, conferences, workshops, classes, lectures, etc. and reviews professional literature as appropriate to enhance and maintain knowledge of trends and developments within the industry.
• Oversees, guides, and mentors field employees in the performance of their duties, leads daily operations.
• Supports and promotes Pafford EMS culture throughout operation.
• Recommends budgetary needs for the operation and provides justification for the budgetary needs.
• Acts as front-line point of contact during public relations events.
• Acts as Pafford liaison in community and governmental affairs. (City Council, Chamber of Commerce, Hospital Boards, and Public Safety Agencies).
• Stays active and engaged in local emergency management planning committees and regional emergency management agencies.
• Develops and maintains positive relationships with community (Mayor, Governmental Administrators, Healthcare Facility Administration, etc.).
• Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department.
• Administers the first steps of coaching in the progressive disciplinary action model, as needed in compliance with defined company policies, procedures, and directives.
• Maintains strict compliance with all Pafford Policies & Procedures.
• Maintains strict compliance with all rules and regulations set forth by the state and federal programs.
• May perform related duties or task as assigned.
• Is a Pafford brand ambassador that fosters and promotes a positive, non-biased culture, employee engagement and retention.

Education and / or Work Experience Requirements :

Physical Requirements :

NOTE : The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.

Equal Employment Opportunity (EEO) Statement

Pafford Emergency Medical Services (PEMS) is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and treated with respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

PEMS complies with all applicable laws regarding equal employment opportunities and prohibits any form of workplace discrimination or harassment. We strive to foster an environment of fairness, integrity, and respect where all employees can thrive and contribute to our mission.