Communications Dispatcher

PAFFORD EMS, INC has IMMEDIATE openings in our state-of-the-art communications center, “CentComm”, for 2 Full-Time Emergency Telecommunicator’s / Dispatcher’s. Pafford EMS, a family-owned and operated EMS organization, believes that our team members are family. Beginning in 1967 with 1 ambulance, today Pafford operates 150 ambulances in 5 states and the US Virgin Islands. You have a highly specialized skill set, technical tools and training that allow you to be the best at what you do. You take pride in helping others, no matter the situation. You are ready for a new challenge. So bring your skills and expertise to us.

Job Summary:

Join a vibrant and energized group of highly trained professionals who are dedicated to making a positive difference in all communities Pafford EMS serves. At Pafford EMS we pride ourselves on the level of dedication our team brings to the table and we want you to be apart of it.

The Emergency Telecommunicator / Dispatcher is responsible for receiving and effectively managing request for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated. Prioritizes and triages calls for services in compliance with defined standard operating procedures and guidelines.

We are a driven organization and our teams leverage technology to connect directly with Pafford emergency personnel in the field. An Emergency Telecommunicator / Dispatchers’ job is so much more than “answering the phone”. Its a position that multiple times, on any given day, you get to make a real difference in the lives of the citizen’s of the community you call home and beyond.

Benefits:

Competitive Compensation Package
Medical/Dental/Vision Insurance
401K
Supplemental and Life Insurance
Opportunity for advancement

Minimum Education/Work Experience Requirements:

• High School Diploma or GED
• MUST be of upstanding moral and ethical behavior
• MUST be proficient in the use of the English language, proficiency in Spanish AND English preferred, but not required.
• MUST be able to type 35-40 WPM (8,750-10,000 KPH)
• Certification in Cardio-Pulmonary Resuscitation (CPR)
• Ability to obtain AND maintain Emergency Medical Dispatcher (EMD) Certification
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• MUST be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary Customer Service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Essential Duties, Responsibilities, and Physical Requirements:

• Promptly answer ALL incoming 9-1-1 Calls and non-emergency calls, collects pertinent information from the caller, enters the required information into the Computer Aided Dispatch System.
• Persistently demonstrates excellence in customer service skills when answering the telephone. Courteous and professional with the proper usage of salutations.
• Provides Emergency Medical, Fire, & Police Dispatch services to callers with emergencies as needed.
• Assists medical, police, and fire department personnel with routine inquiries such as identifying times calls for service were received, escalates queries as necessary for proper solution.
• Operates a multi-line telephone console system, alerting system, and TDD / TTY system.
• Asks vital questions to interpret, analyze, and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, provide pre-arrival instructions, or refer callers to other public emergency agencies.
• Maintains strict confidentiality in compliance with HIPPA and applicable privacy practices and standards.
• MUST be able to remain calm and communicate clearly in stressful and tumultuous situations.
• Ability to work 12-Hour shifts, to work overtime including mandatory overtime, ability to work on scheduled days off and in the event of emergency

General Information:

The Communications Director and Supervisor makes assignments in terms of shifts to be worked and the general scope of the work assignment. The incumbent must exercise judgement in applying the proper guideline to the proper situation. The work is spot checked and evaluated based on feedback from the patient, medical staff and others.