What are the responsibilities and job description for the 911 TELECOMMUNUCATOR/ EMERGENCY CALL TAKER - FULL TIME position at Pafford?
Key Responsibilities:
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Receive and prioritize emergency and administrative calls, including medical emergencies, hospital transfers, and air medical requests.
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Dispatch EMS units using CAD and radio systems while ensuring accurate and timely communication.
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Provide pre-arrival instructions to callers per established protocols.
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Maintain clear documentation and follow procedures outlined in policies and guidelines.
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Coordinate with internal departments and external agencies as needed.
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Operate communication tools and databases; perform administrative tasks as assigned.
Qualifications:
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High school diploma or equivalent.
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Two years of customer service or call center experience, or a related college degree.
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Strong written and verbal communication skills.
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Ability to type at least 30 wpm with 80% accuracy.
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Must pass background check, drug/nicotine screenings, physical exam, and competency test.
Preferred Qualifications:
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Experience in high-stress or public safety environments.
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Bilingual or multilingual skills are a plus.
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Positive, team-oriented attitude and professional work ethic.
Work Conditions:
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Fast-paced, high-stress, and secured environment.
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Shifts include nights, weekends, holidays, and mandatory overtime.
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Frequent exposure to emotionally distressing situations and callers.
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Requires prolonged computer and headset use with limited mobility during shifts.
Equal Opportunity Statement:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, age, veteran status, or any other protected status.
