EMS Operations Manager

Key Responsibilities:

• Oversee and manage EMS operations, including staffing, scheduling, and deployment of personnel and equipment.
• Ensure compliance with all local, state, and federal regulations, as well as company policies and procedures.
• Monitor and improve operational efficiency, response times, and service delivery.
• Supervise EMS personnel, provide leadership, and support professional development and training.
• Collaborate with other departments, hospitals, and external agencies to maintain strong working relationships and seamless patient care coordination.
• Conduct performance evaluations, address personnel issues, and enforce company policies.
• Manage budgets, control costs, and ensure the proper allocation of resources to maintain operational effectiveness.
• Investigate incidents, complaints, or service issues and implement corrective actions when necessary.
• Ensure the maintenance and readiness of EMS vehicles, equipment, and supplies.
• Develop and implement strategic plans to enhance service quality and efficiency.
• Directly manages schedule II and IV medications, ensures accountability, and performs medication reconciliation.
• Performs personnel functions and acts as hiring manager for designated region.
• Attends seminars, conferences, workshops, classes, lectures, etc. and reviews professional literature as appropriate to enhance and maintain knowledge of trends and developments within the industry.
• Acts as Pafford liaison in community and governmental affairs. (City Council, Chamber of Commerce, Hospital Boards, and Public Safety Agencies).
• Stays active and engaged in local emergency management planning committees and regional emergency management agencies.
• Develops and maintains positive relationships with key stakeholders (Mayor, Governmental Administrators, Healthcare Facility Administration, etc.).           
• Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department.
• Administers disciplinary action as need in compliance with defined policies, procedures, and directives.

• Maintains strict compliance with all Pafford Policies & Procedures.

• May perform related duties or task as assigned.

• Must follow 5 Daily Directives

Qualifications:

• Previous experience in EMS management, supervision, or operations is required.
• Actively worked as a Paramedic for at least 3 years.
• Strong leadership, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in EMS technology, reporting software, and operational tools.
• Excellent communication and interpersonal skills.
• Knowledge of budgeting, resource allocation, and operational planning.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).

• Must possess and maintain certification for the following: ICS 100, 200, 800, NIMS 700; ICS 300 and 400 preferred.

• Proficiency with ZOLL RescueNet, Fleetio, UKG, and related programs and applications preferred.

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. 

Physical Requirements:

• Ability to perform tasks in various environments, including emergency response situations.
• May require lifting and carrying medical equipment, standing for extended periods, and working in high-stress situations.
• Must meet the physical requirements set forth by EMS regulations and company standards.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 150 lbs.
• Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.
• Must be able to talk, listen and speak clearly on telephone.
• Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal, operate a motor vehicle, and do extensive reading.

This position plays a critical role in maintaining the quality and efficiency of EMS operations while ensuring the safety and well-being of both patients and staff.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.

Equal Employment Opportunity (EEO) Statement: 

Pafford Emergency Medical Services (PEMS) is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and treated with respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local laws. PEMS complies with all applicable laws regarding equal employment opportunities and prohibits any form of workplace discrimination or harassment. We strive to foster an environment of fairness, integrity, and respect where all employees can thrive and contribute to our mission.