Parts Counter Sales

Join Our Team:

Page Auto Group is looking for a Parts Counterperson at the West Broad VW/Kia location. If you meet the qualifications and are interested in joining our team, please submit your application today.

Purpose:
The Parts Counterperson sells parts at retail to all available customers, over the counter, through the shop, or on the phone.

Essential Duties:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure the customer is exposed to the full product line.
• Pull purchases from stock. If the part is not in stock, determine availability and submit an order request if needed.
• Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Verify will call and back order files weekly and return to vendors, or stock those items not required. Solicit assigned accounts by phone.
• Assist service technicians in selecting parts needed for repairs in process.
• Open a repair order envelope for all new repair orders.
• Order parts not in stock if, after discussion with technicians/advisors, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
• Notify the technicians/advisors and/or the customer that ordered parts have been received.
• Answer parts phones in a timely manner.
• Be friendly, professional, and efficient when working with all customers, both on the phone and in person.
• Provide the same high level of service to the other dealership departments as is given to other customers.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager.
• Ensure that all charge back sales are signed by the customers.
• When making tax-exempt sales other than to a charge or cash account, ensure that the customers full name, address, ICC number, and signature is obtained.
• Present the customer with the customer copy of the invoice after after completing the sale.When doing business with regular cash customers, ensure that their cash account numbers are recorded to assure proper customer tracking.
• Keep front and rear counter areas clean and uncluttered.
• Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition.
• Keep current on new products and product updates.
• Participate in all training programs that are made available.
• Participate with the Parts Manager in maintaining a Lost Sale Tracking program.
• Clean computer terminals and printers daily.
• Must be legally and technically able to operate company vehicles.
• Must be insurable by the company insurance carrier.
• Must follow all company safety policies and procedures, and immediately report all accidents to a manager or supervisor.

• High school diploma or the equivalent. Ability to read and comprehend instructions and information.
• One year of experience in an automotive parts department.
• One year of sales experience. Ability to work well with the public, sometimes with several customers at a time.
• Must have a valid drivers license and maintain an acceptable, safe driving record.