What are the responsibilities and job description for the Service Lane Asst position at Page Associates Inc?
The Service Lane Assistant plays a vital role in ensuring a smooth and efficient service process within the dealership. This position is responsible for greeting customers, coordinating vehicle intake, assisting service advisors, and maintaining the overall organization of the service lane. The ideal candidate is friendly, organized, and customer-focused, with a passion for providing exceptional service experiences.
Key Responsibilities:
Greet customers promptly and courteously as they arrive in the service lane.
Assist customers with initial service inquiries and direct them to the appropriate service advisor.
Conduct preliminary vehicle walkarounds to note existing conditions and gather vehicle information.
Maintain traffic flow in the service lane to ensure efficiency and safety.
Assist with moving and parking vehicles as needed.
Communicate with customers regarding estimated wait times and service updates.
Keep service advisors informed of vehicle arrivals and customer concerns.
Ensure the service drive is clean, organized, and presentable at all times.
Assist with service loaner vehicles, including check-in/check-out procedures.
Support the service team with administrative tasks, such as printing repair orders and updating customer information.
Provide excellent customer service and address any immediate concerns.
Perform other duties as assigned by management.
Previous experience in a customer service or automotive environment preferred.
Strong interpersonal and communication skills.
Ability to multitask and work in a fast-paced environment.
Basic knowledge of automotive services and terminology is a plus but no required.
Proficiency in using computers and dealership management software preferred.
Must have a valid drivers license with a clean driving record.
Ability to stand, walk, and move vehicles throughout the shift.