What are the responsibilities and job description for the West Broad Honda BDC position at Page Associates Inc?
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
Must be able and willing to receive a high amount of inbound calls
Partner with the service department to schedule vehicle service appointments
Greet customers and provide information on shuttle schedule if needed
Contact and communicate with customers to identify automotive service needs
Follow all dealership processes and procedures, high frequency of contact with customers
Thorough documentation of all contacts within the customer management system
Complete internet lead management service work plans on a daily basis
Answer all calls in a prompt, professional and courteous manner
Use scripts to collect all pertinent customer information and document in the system accordingly
Agents must adhere to Asbury phone scripts
Excellent customer service skills and motivation to be successful
High volume incoming and outgoing calls, ranging from 50 calls per day
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Appointment setting experience a plus
Able to multi-task in a fast paced environment
Various language proficiency is always a plus
Team player
Full Time Benefits
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Health savings
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k retirement
- Advanced computer & phone skills
- Minimum typing 35-40 words per minute at minimum
- Experience using customer tracking systems to track calls and appointments preferred
- Appointment setting experience a plus
- Able to multi-task in a fast paced environment
- Team player
- Must be at least eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)