Customer Engineering Leader - HVAC Compressors

The Customer Engineering Leader North America will report to the Director of Engineering based in the European HQ working in a global matrix environment dotted line reporting to the North American Leadership team. This person will focus on the Industrial HVAC (heating, ventilation, and air conditioning) sector working with OEM customers and End Users in a customer facing capacity.

Client Details

Our client for the Customer Engineering Leader North America opportunity is a global leading manufacturer and supplier for automotive, commercial vehicle, heavy duty off highway, marine, HVAC, and industrial. This company has a strong history and track record and continues to be a market leader in the ever-changing mobility and industrial technology landscape. With a committed effort to R&D and innovation they continue to be a market leader paving the way for new technologies across market segments.

The Customer Engineering Leader North America will report to the Director of Engineering based in the European HQ working in a global matrix environment dotted line reporting to the North American Leadership team. This person will focus on the Industrial HVAC (heating, ventilation, and air conditioning) sector working with OEM customers and End Users in a customer facing capacity to understand market trends and customer needs in order to confirm a customer value proposition to help formulate a product and commercialization strategy.

Description

• Map the industry and product marketing landscape to gain insights into key decision-making processes, competition, and emerging trends.
• Define a compelling value proposition, addressing unmet customer needs.
• Collaborate with customers to develop a joint technology roadmap and strategize with the commercial teams
• Lead activities from initial customer engagement through to bid submission and business acquisition
• Ensure technical proposals align with customer programs and are consistent with the engineering guidelines
• Coordinate system simulations and verify that customer performance targets are met with support from the performance and systems teams.
• Gather all necessary requirements and conduct a gap analysis compared to the standard product offering.
• Lead customer technical presentations, ensuring value proposition is clearly communicated and aligned with customer expectations.
• Support the annual operating plan and strategic planning process by working closely with Sales Directors and other stakeholders

Profile

• Bachelor's Degree required in Engineering (Mechanical Preferred)
• Master or MBA is a plus
• Minimum of 10 years of experience in the HVAC industry preferrable within refrigerant compressors, cooling, or related
• Strong technical background understanding compressor, refrigeration, and industrial HVAC technologies including the refrigeration loop
• Experience in customer facing roles working with all levels of customer contacts dealing with complex engineering issues - product system architecture and gap analysis
• Strong understanding of industry standards, regulations and certifications
• Strong analytical and problem-solving skills
• Strong business acumen - voice of customer, value propositions, and customer centricity focus
• Strong communication skills verbal and written with open and direct communication style
• Ability to manage matrix team members

Job Offer

Base salary $150,000 - $200,000, annual bonus, full benefits, 401K and match, vacation, holidays, relocation package if needed etc. Highly visible global role with global promotion and growth opportunities.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.