What are the responsibilities and job description for the Head of Operations - Newly established banking entity position at Page Executive?
The Head of Operations is responsible for overseeing the bank's operational strategy and ensuring efficient, compliant, and scalable operations.
In the initial 'build the bank' phase, the HoO will focus on setting up the bank's operations, systems, and processes; and a subsequent 'run the bank' phase, where the HoO will lead full-scale operations, managing services for wholesale banknote and FX payment clients.
Client Details
This is an exciting time to join the bank as it's scaling rapidly, leveraging a unique position in the global financial system, and delivering strong performance-all while investing for the future
Description
The Head of Operations (HoO) will be a key executive team member, responsible for designing and leading the bank's operations across two phases:
Develop and implement core operational strategies, systems, and processes to launch the bank.
Oversee IT setup, onboarding, back-office infrastructure, and compliance frameworks.
Work closely with key leaders (MD, CTO, Risk & Compliance) to ensure operational readiness.
Build relationships with vendors, regulators, and service providers.
Lead day-to-day operations focused on wholesale banknote and FX payments.
Ensure smooth transaction processing, client services, and scalable operations.
Drive continuous improvement and client satisfaction.
Ensuring full regulatory compliance (Connecticut state laws, FRBNY standards).
Overseeing outsourcing, risk management, and operational procedures.
Collaborating with the CTO to implement scalable tech solutions and drive innovation.
Setting and tracking KPIs, improving service delivery and cost efficiency.
Hiring and leading a high-performing operations team.
Contributing to the strategic direction and long-term growth of the bank
Profile
This is a hands-on leadership role based in Stamford, CT, with a hybrid schedule (3 days in-office). It offers a rare opportunity to build and shape a bank from the ground up, and then lead its operational success in a high-growth, globally connected environment.
Proven senior operations experience in banking or financial services, preferably regulated environments.
Strong knowledge of compliance, risk, and tech integration.
Familiarity with Connecticut banking regulations and the Federal Reserve System is a strong plus.
A strategic, hands-on leader with exceptional communication and team-building skills.
Bachelor's degree required; MBA or advanced degree preferred.
Job Offer
This is a hands-on leadership role based in Stamford, CT, with a hybrid schedule (3 days in-office). It offers a rare opportunity to build and shape a bank from the ground up, and then lead its operational success in a high-growth, globally connected environment.
Atttactive base and bonus
Entrenurial role working with the highest calibre of professionals who are ambition, hard working and helping set up the bank in the US for future growth
Head of Operations - Stamford, CT (Hybrid)
An exciting opportunity for a senior operations leader to shape and scale a newly established bank in the U.S. This hands-on executive role will oversee the bank's operational strategy, with a focus on building a strong foundation and then managing full-scale operations. The position is based in Stamford, CT, with a hybrid work model (3 days in office, 2 days remote).
Key Responsibilities
Phase 1 - Build the Bank:
Develop and implement operational strategies, policies, and procedures to support the bank's launch.
Oversee IT system setup, customer onboarding, back-office infrastructure, and regulatory compliance frameworks.
Work closely with leadership to ensure readiness across departments.
Establish partnerships with vendors, service providers, and regulators.
Phase 2 - Run the Bank:
Lead day-to-day operations focused on wholesale banknote and FX payment services.
Ensure efficient transaction processing, client service excellence, and scalable workflows.
Continuously improve operational performance and customer experience.
Regulatory and Risk Compliance:
Ensure adherence to Connecticut state banking regulations and Federal Reserve standards.
Set up and maintain robust risk management and outsourcing frameworks.
Serve as first-line accountability for procedures, third-party risk management, and compliance oversight.
Technology and Innovation:
Partner with technology leadership to implement secure and scalable systems.
Promote innovation and digital tools to enhance efficiency and client experience.
Performance and Team Leadership:
Define and track KPIs to measure operational success and service quality.
Build and mentor a high-performing team that embraces accountability and collaboration.
Contribute to long-term strategic planning and support the bank's growth trajectory.
Candidate Profile
Bachelor's degree in business, finance, or related field (MBA preferred).
Senior-level experience in banking or financial services operations, ideally in a regulated environment.
Strong understanding of banking systems, compliance, risk, and technology integration.
Familiarity with Connecticut banking regulations and the Federal Reserve System is a plus.
Proven leadership, strategic thinking, and cross-functional team management skills.
Ability to scale and optimize operations in a fast-growing organization.
Page Group USA is acting as an Employment Agency in relation to this vacancy.
Salary : $240,000 - $250,000
