What are the responsibilities and job description for the Director of Operations - Dorchester, MA position at Page Mechanical Group, Inc.?
About Dorchester Bay Economic Development Corporation (DBEDC)
DBEDC is a Community Development Corporation (CDC) and a certified Community Development Financial Institution (CDFI). Founded in 1979, we work to build a strong, thriving, and diverse community in Boston’s North Dorchester and Roxbury neighborhoods. We develop, preserve, and sustain affordable rental and ownership housing. We lend capital to and coach small businesses and prepare job seekers for well-paying, sustainable employment. We stabilize tenancies and foster community leadership. We’re focused on equitable development without displacement and providing opportunities for economic mobility.
We are one of Boston’s legacy and most established community development organizations, with an annual operating budget of approximately $11 million and a staff of 30.
About the Role
DBEDC seeks an entrepreneurial, collegial, and innovation-oriented Director of Operations . Reporting to the Chief Executive Officer, the DOO is an integral member of DBEDC’s senior leadership team. The DOO oversees the day-to-day operations of the office, ensuring that it runs efficiently and that all members of the team have what they need to succeed and DBEDC can meet its organizational objectives. The DOO manages the policies and operational infrastructure of the organization, in addition to overseeing DBEDC’s data and evaluation, and communications functions.
The ideal candidate is self-motivated, has strong project management ability and strong interpersonal skills, strives for excellence, and is comfortable navigating change and ambiguity in a growth culture.
What you can expect to do in the role :
Operational Oversight
- Manage policies, systems, resources, compliance, and training for effective office administration, security, safety, technology support, and emergency protocols.
- Develop, implement, and monitor day-to-day operational systems, processes, and metrics to provide visibility into the goals, progress, and obstacles of key initiatives.
- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
- Devise strategies for building infrastructure to support the growth of programs organization-wide and implement process improvements to maximize output and minimize costs.
- Adhere to the company’s policies and standards and ensure that laws and regulations are being followed.
- Work closely with the Director of People and Culture to engage staff with integrity, and establish and maintain a trusting, inclusive, productive, and rewarding environment, and lead monthly all-staff meetings.
- Oversee the outsourced managed services providers and enterprise software, including Salesforce, Slack, Microsoft platform, hardware management, vendor management, and user support services.
- Oversee physical and virtual office administration, including receptionist functions, safety and accessibility of the office environment, and operational support for staff, events, and meetings.
- Serve as primary contact with building management on maintenance and efficiency.
- Identify, champion, and act on opportunities for improving and implementing organizational processes to maximize efficiency, including streamlining and improving technology and integration across teams and applications.
- Develop and manage an equitable contracting and procurement system.
- Develop and manage the operations annual work plan and budget.
- Coordinate with the Finance Team around financial operations (payments, deposits, front desk & mail).
- 2024 priorities : Implementation of Asana for organization-wide project management and continued iteration of Salesforce CRM.
Leadership
Qualifications
It would be additionally phenomenal if you :
Other important details :
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