What are the responsibilities and job description for the Page Mechanical Group, Inc. is hiring: Service Writer in Raleigh position at Page Mechanical Group, Inc.?
Hills Machinery is seeking a service administrator. The service administrator assists the Service Department with customer service needs, opening and closing of work orders, activities in delivered of new equipment, repair, and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.
Essential Functions and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)
- Handles phone calls, advises customers on limited technical problems, schedules customer service needs, adds segments to work orders containing job information and specifying job instruction, identifying customer and machine.
- Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
- Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
- Assists in establishing or adjusting work procedures to meet schedules and deadlines.
- Assists in opening and closing of work orders to ensure timely closing to meet company goals.
- Operates various office machines such as, but not limited to calculators, copy equipment, computers, etc.
Qualifications
The requirements listed below are representative of the knowledge, skill, and / or ability required.
Education, Skill, and / or Experience Requirements :
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