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Sr. Customer Success Manager

Page Mechanical Group, Inc.
Chicago, IL Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 4/25/2025

Sr. Customer Success Manager

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

6 Months W2 Contract

Chicago, IL or Remote, USA

Benefits You’ll Love :

  • NextDeavor offers health, vision and dental benefits for contract employees.
  • You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
  • Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)

Become a key player as a Sr. Customer Success Manager :

The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.

Here’s how you’ll make an impact on the team :

  • Be accountable for Customer's overall success with Adobe, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization.
  • Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
  • Network within accounts in order to achieve successful execution of client's strategy and roadmap.
  • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals.
  • Drive adoption of Adobe Experience Cloud products – using data to provide insights and progress from baseline through the maturity curve.
  • Champion innovation by sharing industry thought leadership and new ways your customers can use Adobe solutions to advance their digital maturity.
  • Identify Customer risk, and collaborate with the extended Adobe team to build and activate “get well” plans.
  • Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements and asks back into the internal ecosystem.
  • Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success.
  • Here’s what you’ll need to be successful in this role :

  • Bachelor's Degree and / or relevant work experience.
  • 10 years of Customer Success experience in Software as a Service, Digital Marketing.
  • Passion for driving customer success and measurable outcomes with demonstrated success advising customers to deliver business value.
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership.
  • Strong consulting skills.
  • Ability to prioritize, multi-task, and perform under pressure.
  • Exceptional organizational, presentation, and communication skills, both verbal and written.
  • Existing knowledge of software in digital marketing and / or digital media space, including data platforms, content management and customer journeys.
  • Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners.
  • Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops.
  • Effective at leading executive C-level discussions and presentations.
  • Flexibility to travel (approx. 20%).
  • Pay Range : 43.00- $54.36 / hour

    Ready to make your mark? Take the leap and apply directly here : – your application is in good hands.

    J-18808-Ljbffr

    Salary : $43 - $54

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