Manager, Salesforce Development & QA

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is growing, and we are looking for an experienced Manager to help design and implement a world-class, global Salesforce environment. As a Manager, Enterprise Applications, you will lead a team of developers and contribute hands-on to design, build, and support PagerDuty's growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data. 

Together with the other members of the enterprise applications team, you will have the opportunity to re-define how PagerDuty designs, builds, and maintains a growing suite of applications around the world.

Key Responsibilities: 

• Lead and manage a team of Salesforce developers and quality analysts to ensure effective implementation, customization, and maintenance of Salesforce applications.
• Provide guidance and mentorship to team members, fostering a culture of continuous learning and development.
• Collaborate with various stakeholders to conceptualize and interpret requirements, aligning business process efficiencies with system functionality.
• Drive strategic initiatives aligned with business objectives to optimize Salesforce capabilities and integration across the enterprise.
• Oversee day-to-day operations of Salesforce applications, including user support, troubleshooting, and issue resolution.
• Actively contribute to the design, development, and maintenance of Salesforce applications and integrations.
• Implement process improvements and automations to optimize operational and support processes.
• Maintain and continuously improve Lead to Order processes enabled with Salesforce, Zuora, CPQ, SpringCM, Marketo, DocuSign, and other related sales & procurement enterprise applications.
• Stay current with Salesforce best practices, new features, and industry trends to drive innovation and efficiency.
• Participate in code reviews and ensure adherence to coding standards and best practices.

Basic Qualifications:

• Strong understanding of Salesforce platform architecture, security, and scalability considerations.
• Minimum of 5 years of experience in Salesforce development, with 1 years in a managerial or team lead role.
• Proven leadership skills with experience in managing and motivating a team of administrators and developers.
• Excellent communication skills with the ability to collaborate effectively with technical and non-technical stakeholders.
• Demonstrated ability to balance management duties with hands-on development work.

Preferred Qualifications: 

• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer) preferred.
• 1-2 years experience with Salesforce CPQ preferred.
• Experience with Agile methodologies and project management tools (e.g., JIRA) is a plus.
• Self-starter, reliable team player with ability to deliver projects on-time
• Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Santiago office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

- Competitive salary

- Comprehensive benefits package from day one

- Flexible work arrangements

- Company equity*

- ESPP (Employee Stock Purchase Program)*

- Retirement or pension plan*

- Generous paid vacation time

- Paid holidays and sick leave

- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

- Paid volunteer time off: 20 hours per year

- Company-wide hack weeks

- Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.