What are the responsibilities and job description for the Guest Services-Hourly position at PAH Management?
TOWN PLACE SUITES FAYETVILLE IS SEEKING A GUEST SERVICE AGENT TO JOIN THE TEAM, WE OFFER COMPETITVE WAGES AND GREAT BENEFITS.
BELOW IS A SNAPSHOT OF WHAT WE OFFER:
About Company:
PAH Management is an equal opportunity employer.
Creating Value for our Investors by maximizing profitability, building a resilient Culture, and Developing Impactful Teams!
Our benefits include:
- Medical, Vision and Dental Coverage
- Short Term and Long-Term Disability
- Term Life and AD&D Insurance
- Voluntary Life for self, spouse and child
- Accident insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
- Employee Incentive Program
- Hote Stay perks
- Educational Reimbursement
- Manager in Training Program
About the Role:
We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Services Associate. In this role, you will be responsible for providing exceptional customer service to all guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, answering their inquiries and providing information about the hotel and local area. Your main goal will be to create a welcoming and positive experience for all guests, leaving a lasting impression of our hotel.
Minimum Qualifications:
- High school diploma or equivalent
- Excellent communication and customer service skills
- Ability to work flexible hours, including weekends and holidays
- Proficient in Microsoft Office and basic computer skills
Preferred Qualifications:
- Previous experience in a hotel or hospitality industry
- Fluent in multiple languages
- Experience with hotel management software
Responsibilities:
- Greet and welcome guests upon arrival, ensuring a smooth check-in process
- Answer guest inquiries and provide information about the hotel and local area
- Assist guests with their requests, such as room service, transportation, and luggage handling
- Resolve guest complaints and issues in a timely and professional manner
- Maintain a clean and organized front desk area
Skills:
As a Guest Services Associate, you will utilize your exceptional communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and hotel management software to efficiently manage guest requests and inquiries. Additionally, your ability to speak multiple languages will be highly valued in providing exceptional service to our diverse range of guests. Your attention to detail and problem-solving skills will be essential in resolving any guest complaints or issues that may arise.
