What are the responsibilities and job description for the FRONT DESK CLERK position at Pahrump Nugget, Gold Town & Lakeside (Pahrump, NV)?
Summary:
Provide excellent service to all hotel guests. Assign guest rooms, check guests in and out of the hotel and manage a cash drawer.
Essential Functions and Responsibilities:
- Assign guest rooms in accordance with current policies and procedures
- Register guests and ensure all necessary details are obtained
- Accurately manage cash flow in assigned bank
- Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk’s daily operations
- Process guest accounts upon check-out in an efficient and accurate manner
- Provide excellent guest service and handle all special requests and complaints until guest is completely satisfied
- Assist other departments with their requirements that may be pertinent to hotel guests
- Maintain the guest’s mail as needed
- Provide outstanding customer service in a timely manner to both guests and fellow team members
- Perform other duties as assigned
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
Qualifications
- Previous cash handling and hotel customer service experience preferred
- Prior experience working in a team or group environment
- Ability to interact with guests in a professional and courteous manner at all times
- Able to functionally communicate occupational-based English, both written and verbal
- Able to accurately perform basic math skills
- Must be at least 21 years of age
- High school diploma or equivalent preferred
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Work Cards
- None
Physical Requirements
- Frequently lift and/or carry up to 15 lbs. at floor, knee, and waist levels
- Frequently walk bend, reach, twist, squat, and kneel
- Constant standing and use of vision and hearing
Work Environment Potential Conditions
- Indoor
- Smoky and noisy
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
