PAHRUMP SLOT HOST AMBASSADOR

Summary:

The Slot Ambassador provides courteous and prompt guest service in a friendly demeanor and positive attitude. Creates an atmosphere of excitement on the casino floor that is compelling to all internal and external guests.

Essential Functions and Responsibilities:

• Encourages new guests to enroll in the True Rewards club

• Delivers information to guests explaining club functions, redeem points, promotions, offers, and benefits

• Assist Casino Host in filling VIP Events, concerts, and shows

• Ensures the gaming floor is clean and neat at all times

• Coordinates jackpot pictures and complete required documentation for winnings

• Provide information concerning property services and local destinations

• Assist with tournaments and casino events as requested

• Develops and maintains positive relationships with guests

• Verify and accurately complete all monetary transactions

• Understand company and departmental policies and procedures in order to provide consistent and accurate information to guests and employees

• Comprehend and follow written and/or verbal instructions

• Work under pressure with minimal errors and meet deadline

• Maintain assigned shift/job requirements in conformance with company standards

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if it applies to the position

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

• Perform other duties as assigned

Qualifications:

• Prior work experience in a same or similar role or relevant transferrable skills in a similar environment preferred

• Possess strong communication skills

• Proven experience providing high level of guest service

• Ability to conduct basic mathematical skills to calculate payouts and provide exact change

• Access and input information using a moderately complex computer system

• Must be at least 21 years of age

• High school diploma or equivalent

• Ability to effectively communicate in English, both written and verbal

• Obtain and maintain all work cards as required by the company

• Verify right to work in the United States

  
  

Work Cards:

• Gaming

• Nye County Liquor Permit

  
  

Physical Requirements:

• Occasionally push, pull, lift and/or carry up to 30lbs. at floor, knee, waist, and chest levels

• Frequently squat, kneel, reach, bend, twist

• Regularly sit and work at a desk or computer

• Constant standing and walking

• Ability to communicate using in-person speech, radios, and telephone

• Constant use of hearing and vision, distinguish between shades of color and use tools or equipment requiring a high degree of dexterity

  
  

Work Environment Potential Conditions:

• Indoor

• Smoky

• Noisy

• Bright flashing lights

• Extreme hot & cold temperatures

• Slippery surfaces

• Exposure to dust, fumes and gases

  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.