What are the responsibilities and job description for the SLOT GUEST SERVICE REP/DUAL RATE - NUGGE position at Pahrump Nugget, Gold Town & Lakeside (Pahrump, NV)?
Summary: Monitors assigned areas, verifies jackpots, machine tilts, distribution of promotional tickets. Ensures the casino floor maintains a clean, orderly, and welcoming appearance always.
Essential Functions and Responsibilities:
- Delivers prompt slot service including processing hand pay transactions, fixing routine slot machine issues like ticket jams bill acceptor errors, touch screen issues, and adding tickets to machines.
- Assist slot technicians by maintaining slot machines and helping EVS ensure that chairs are pushed in and machines are clean.
- Maintain a working knowledge of players club in order to effectively explain to guests
- Maintain a working knowledge of special events and promotions on property, in order to advise guests.
- Assist with casino promotions and tournaments, if needed.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- Perform other duties as assigned
Qualifications
- Previous customer service experience preferred
- Excellent communication skills with experience working in team environment
- Proven experience providing high level of guest service
- Must have the ability to operate computer equipment including a calculator
- Must be at least 21 years of age
- High school diploma or equivalent
- Able to functionally communicate occupational-based English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Work Cards
- Gaming
Physical Requirements
- Frequently lifting, carrying, pushing, and pulling
- Work for sustained periods of time maintaining concentrated attention to detail
- Vision, hearing, speaking and literacy (critical)
- Ability to communicate with staff via radio
- Constant walking, standing, frequently bend, reach, twist, squat, and kneel
Work Environment Potential Conditions
- Indoor noisy and smoky environment
- Hot and cold temperatures
- Slippery surfaces, chemical agents, and exposure to dust, fumes and/or gases
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
