Receptionist/ Front Desk

Job description

BestMind Behavioral Health is in search of a compassionate, hard working Front Office Patient Coordinator seeking to make a positive impact at each patient encounter. Previous experience within a Behavioral Health or Primary Care clinic is preferred but we are willing to train.

At BestMind, we take a customized approach to mental health. Every person who comes to BestMind has their own special circumstances that brings them to our office; the Patient Coordinator is the first contact in our patient's journey. If you have the desire to help others in an outpatient environment while working in a customer-service centered environment, BestMind is the place for you!

The Front Office Patient Coordinator helps to facilitate the flow of patients scheduling, visiting, and inquiring in-person or on the telephone. Ensures a phenomenal patient experience with a ‘can-do’ attitude and willingness to help both patients and fellow staff members.

Responsibilities Include

· Provides initial customer service to all patients including; but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, responding to inquiries from patients and referral sources, performing data entry into the EHR system (AdvancedMD) for patient information, and creating patient files

· Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments accurately

· Maintains patient accounts by obtaining, recording, and updating personal and financial information including accurate insurance and eligibility information

· Protects patients’ rights by maintaining confidentiality of personal information

· Comforts patients by anticipating patients’ anxieties and is able to display a level of empathy; answering patient questions and concerns

· Obtains revenue by recording and collecting patient charges; collecting co-pays and other payments from patients in person or over the telephone

· Contributes to team effort by accomplishing tasks as needed

Please submit a cover letter, resume and wage requirements. We are excited to find the newest addition to our incredible team!

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Salem, OR 97301 (Required)

Ability to Relocate:

• Salem, OR 97301: Relocate before starting work (Required)

Work Location: In person

Salary : $19