What are the responsibilities and job description for the Bilingual Call Center Rep - Medical Practice Remote Florida Only position at Pain Relief Centers?
JOB TITLE: Remote Call Center Scheduler-Bilingual English and Spanish speaking and writing required. Must be located in Florida.
GENERAL SUMMARY OF DUTIES:
- Answer incoming telephone calls
- Accurately book appointments in Next Gen system.
- Take messages from patients, doctors, pharmacies etc.
- Take consultation requests from doctors and hospitals.
- Confirm appointments for the following business day.
- Assist with rescheduling of appointments when changes in scheduling occur.
- Registering new patients, entering all demographics and insurance information. Verify insurance and provide appropriate accurate information to the patient related to insurance, time of visit, paperwork and arrivals as well as office protocols.
- Counseling patients, appointment verification and scheduling appointments/surgeries for multiple physicians.
- Directing calls to the appropriate department/ clinical tasking with appropriate documentation.
- Accurately schedule surgeries, provide pre op instructions.
- Maintain accurate and complete documentation in each patients chart related to the calls/messages.
- Make outbound new patient calls and welcome new patients to the practice.
- Must be capable of multi-tasking and working with a diverse patient population.
- Provide back up support for the Front Office as needed.
- Other duties as needed.
- 2 years experience scheduling appointments and/or surgeries
- Experience with insurance
- Bilingual English and Spanish speaking and writing required