What are the responsibilities and job description for the Physician Liaison - North Austin position at Pain Specialists of America?
Description
Pain Specialists of America (“PSA” or “Company”) is a Texas-based, multisite comprehensive pain management company that includes over 16 locations, three ASCs, and a CLIA-certified laboratory located in New Braunfels. PSA is growing rapidly. We require extremely competent, talented professionals who can support the business and help it achieve its strategic objectives.
The Physician Liaison and all PSA employees must demonstrate an absolute commitment to excellence, respect and delivery of the highest quality patient care. The Physician Liaison must maintain all technical standards to meet continuous quality improvement needs, financial and delivery requirements.
This role involves building relationships with healthcare providers, promoting our services, and facilitating communication between our clinics and the community.
Under the supervision of the VP of Marketing, this role serves as a liaison and referral coordinator between Pain Specialists of America and referring physicians, medical groups, hospitals, attorneys and other medical facilities. Promotes the extensive, comprehensive clinical services offered at PSA, as well as is responsive to all customer service and patient experience issues in a professional manner. The scope of the marketing area is Georgetown, Cedar Park & Round Rock.
Essential Functions
Qualifications, Abilities and Skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasional driving to different locations is expected. May be driving up to 3 hours.
Pain Specialists of America (“PSA” or “Company”) is a Texas-based, multisite comprehensive pain management company that includes over 16 locations, three ASCs, and a CLIA-certified laboratory located in New Braunfels. PSA is growing rapidly. We require extremely competent, talented professionals who can support the business and help it achieve its strategic objectives.
The Physician Liaison and all PSA employees must demonstrate an absolute commitment to excellence, respect and delivery of the highest quality patient care. The Physician Liaison must maintain all technical standards to meet continuous quality improvement needs, financial and delivery requirements.
This role involves building relationships with healthcare providers, promoting our services, and facilitating communication between our clinics and the community.
Under the supervision of the VP of Marketing, this role serves as a liaison and referral coordinator between Pain Specialists of America and referring physicians, medical groups, hospitals, attorneys and other medical facilities. Promotes the extensive, comprehensive clinical services offered at PSA, as well as is responsive to all customer service and patient experience issues in a professional manner. The scope of the marketing area is Georgetown, Cedar Park & Round Rock.
Essential Functions
- In collaboration with Marketing, identify targeted physicians, medical groups and attorneys for development of referral relationships.
- Assist marketing department in development of outreach activities, programs, events, lunches, dinners, etc.
- Determine unmet needs, identify problems or concerns, and offer solutions.
- Initiate contact with existing referral sources on a regular basis via telephone, email, in person, or written format to encourage referrals.
- Complete face-to-face meetings with physicians, schedulers, practice managers, and medical staff from referring physicians, medical groups, and hospitals to ensure that a thorough understanding is gained regarding the physician and medical facility staff desires and needs.
- Complete face-to-face meetings with attorneys and attorney groups to promote PSA’s personal injury platform and responds to questions with follow-up.
- Notify appropriate departments or divisions of problem areas for resolution and inform them of needs for clinical services identified during field visits.
- Enters call activity into Marketware daily and utilizes this CRM to target and report trends and activity.
- Medical, Dental, Vision Insurance
- 401k w/company match contribution
- Paid Time Off
- Short & Long-Term Disability
- HSA (w/company contribution) & FSA
- Life Insurance (company paid & voluntary options)
- 10 Paid Holidays for the Year 2025
- Employee Assistance Programs
Qualifications, Abilities and Skills
- Bachelor’s degree in a related field
- Minimum 3 years sales experience, preferably in healthcare
- Experience with CRM (customer resource management) tools preferred
- Ability to research, understand and explain healthcare services, volume, utilization, market data, and physician referral patterns.
- Strong communication, interpersonal, collaborative, and analytical skills with a customer/patient focus.
- Motivated and driven to achieve high goals and seek continuous improvement in knowledge and skills.
- Competencies for sales efficiency and effectiveness; discipline in goal setting, prospecting, networking, territory management, and time management as well as skills to employ technologies effectively and proficiency (MS office suite, CRM Systems, relevant mobile technology and web-based applications.)
- Must have Driver’s license and auto insurance in good standing
- Must be willing to travel 30%
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasional driving to different locations is expected. May be driving up to 3 hours.
