Assistant Director of Store Operations

PAINT Nail Bar is not a nail salon, although we do nails. We consider ourselves industry disrupters because we are reinventing the nail salon experience. We have an exciting position with room to grow as we expand across the country. Ideal for someone with bartending or waitressing background. Weekend availability is a must.

PAINT Store Assistant DSO

Seeking an outgoing and driven person, who is confident in approaching people (similar to cold calling on people) to drive sales results. Previous sales experience is highly preferred. The ideal person is level-headed while being able to multi-task in a high energy, fast-paced environment. Candidate must be willing and able to offer ideas for retail orders, purchase and wear the retail sold. This is a commission based role. We offer a starting base salary and commission structure.

Job Requirements:

• Energetic, coachable and trainable.
• No experience required (training will be provided).
• Warm and friendly, authentic
• Flexible with hours and scheduling
• Staff Supervision and Development
• Work closely with owners to identify areas for growth and opportunity.
• Flexible time off and vacation policy
• 40% discount of retail

The Assistant DSOs duties include:

• Provide excellent customer service
• Check-in guests/client engagement
• Attend to clients (offering beverages, directing to appropriate seating etc)
• Run transactions
• Book appointments
• Answer phones
• Marketing and Events
• Work with and assist the owner in all day-to-day operations
• Miscellaneous administrative duties
• Staff and client communications
• Organization of marketing events

The Paint Nail Bar Assistant DSO helps oversee all related services and staff

Customer Service

• Client Satisfaction is a top priority of Paint Nail Bar. All clients must be greeted in a Professional, friendly manner. Engage in conversation with all clients.
• Ensure all client services are met with the utmost satisfaction “downright lovely service” asking each customer after service if they are happy with their services.
• Resolve any client issues immediately. All client issues should be discussed with Owners to ensure full resolution.
• Follow up with all employees in customer service issues, providing counseling and feedback and steps to avoid negative customer experience in the future.
• Staff Supervision and Development
• Help oversee all staff, Nail Tech’s, Back Bar. Supervising and communicating daily issues and needs.
• Oversee Nail Tech’s to ensure they are meeting their objectives and goals, customer satisfaction, on time performance. Quality of work. Give positive feedback to ensure communication of issues/problems.

Scheduling

• Review days appointments and schedules first thing each day to ensure smooth flow of client services. Checking voice mails and make scheduling adjustments and call backs as needed.
• Work with Nail Tech’s and all staff to ensure adequate staffing needs at all times. Make timely adjustments as needed, to ensure client services and sales goals are met.
• Discuss business needs with each Tech’s to ensure their flexibility to schedule’s. Working with them on seasonal needs.
• Track missed “appointment” opportunities and develop a game plan to limit missed opportunities. Tracking walk-in’s and times of day that additional staffing would benefit business needs and creating a game plan.
• Follow up on scheduling changes requested by Tech’s to ensure maximizing of schedules.

Marketing and Outreach

• Utilize up sell techniques to add on to clients services, retail goods, nail care products.

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift
• Evening shift

Work Location: In person

Salary : $20 - $25