What are the responsibilities and job description for the Customer Support Trainee position at PairSoft?
As a Customer Support Trainee you will start your career in IT to develop yourself and grow further within the organization. As a trainee you will start your career in the Support department as a Support Engineer.
As support engineer you are a spider in the web between development, customers, consultants who are out in the field and management to who you report. As a support engineer you are the first point of contact for the customers who report issues and questions at the ServiceDesk. Tickets raised in the ServiceDesk are analyzed, tested, solved and reported back to the customer. Also, internal tickets can be raised via the ServiceDesk which will need to be picked up by the support engineer.
Besides working on customer and internal tickets, a support engineer is also responsible for proper testing of the applications and delivery of test reports. Testing will be executed on single tickets but also via a predefined test script.
Job Location: It's a remote job. You can work from anywhere in India.
Job Time: 8 AM to 5 PM CET (Central European Time)
Responsibilities
Picking up and maintain of tickets received in the Service desk based on the used procedures.
Testing of the software and making sure that functionality is delivered correct.
Making application (release) available for customers.
Communicate with customers when a new release is available.
Communicate with the Teamlead Support about the planning and changes in planning
Awareness of open items at customers and in case required communication with team lead/managers
Meeting SLA agreements
Requirements
Bachelor’s Degree in IT / Computer Science or equivalent
0-2 years’ work experience
Excellent English communication skills, (Written as well as Verbal)
Basic knowledge of SQL for querying and data management. (Preferred but not mandatory)
Familiarity with the Oracle Suite, including its applications and functionalities. (Preferred but not mandatory)
What We Offer:
Opportunity to grow your career with a rapidly growing organization.
Exposure to working with a Microsoft gold partner organization with the latest technologies.
People first organization culture
Company Paid Group Mediclaim Insurance for employee, spouse and up to 2 Kids of INR 400,000 per annum.
Company Paid Group Personal accidental insurance for employees of INR 1,000,000 per annum.
Company Paid & Manager approved Career Advancement Opportunities
Best in the Industry referral bonus policy.
29 Paid leaves throughout the year
Company-paid Maternity leaves for female employees
About the Company
We are a global team of innovators and advocates transforming how financial data is captured, stored, and manipulated with our comprehensive suite of automation technology. Our platform seamlessly integrates with your existing ERP for an unrivaled end-user experience. We do the heavy lifting so accounting, procurement, and fundraising teams can do their best work.
PairSoft’s aspires to be the strongest procure-to-pay platform for the mid-market and enterprise, with close integration to Microsoft Dynamics, Blackbaud, Oracle, SAP, Acumatica and Sage ERPs.
At PairSoft, we are passionate about innovation, transparency, diversity, and advocating on behalf of our customers and communities we support. We offer exciting career opportunities and a collaborative culture that allows individuals to learn, grow, and create meaningful impact. We are expanding and seeking team players who are eager to jump in and contribute to our rapid growth!
PairSoft is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other protected status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please email us at: careers@pairsoft.com.
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