What are the responsibilities and job description for the Customer Service Associate position at Paisley Park?
- Days: Thurs-Sat and Sun-Mon
- Reports to: Customer Service Specialist, Operations & Box Office Managers
Responsibilities:
- Welcome customers and guests in a warm and friendly manner
- Checks in guests for tours
- Monitors lobby traffic and work area and customer flow
- Handled customer inquiries and complaints with professionalism and patience, resolving customer issues quickly and efficiently
- Facilitates correspondence with customers
- Resolves customer complaints
- Escalating queries and concerns when necessary
- Working with Customer Relations Team and other departments to find appropriate solutions
- Assists the Administrative team and special projects
Skills:
- Uses conflict resolution to diffuse angry customers
- Building positive rapport with customers
- Interpersonal and customer service skills to ensure positive interactions with customers
- Multitasking and organizational skills to work on multiple issues at one time
- Active listening and communication skills to handle patrons who may be upset
- Time-management skills to respond to customer emails, calls and web chat messages promptly
- Teamwork skills to collaborate with representatives and coworkers in other departments
- Ability to remain upright and stationary for long periods during a shift
- Technical skills for customer records management, word processing, database, email and chat software programs
- Proficiency in Microsoft Office Suite
If offered the position, the offer is contingent upon passing a background check and a four-panel background screen which does NOT include THC.
