What are the responsibilities and job description for the BDC Representative position at Pajouh Automotive Center?
Job Title: Business Development Center Representative
Department: Business Development Center
Reports to: Internet Director
FLSA Status: Non-Exempt
Our business is thriving and growing! Because of that we are in need of career minded individuals who are looking for a business to grow with. We are seeking those who are business oriented and have the ability to follow processes and excel in customer service and sales roles. The primary objective of this position is to assist with marketing and communicating to our client database to drive more sales. This job requires the ability to be committed to work on site 40 hours a week with a set schedule but be flexible when needed.
Must Have Qualifications:
- Computer software & Internet navigation skills
- Typing, spelling, & written communication skills
- Phone communication and etiquette
- Multi Tasker
- Process & goal oriented
- Self motivated
Our company is growing and opening brand new facilities in Northern California and the Business Development Center is managed by our company headquarters. Because of that, we always have opportunities for learning different parts of the business, taking on expanding roles, and career advancement.
Duties & Responsibilities:
- Responds to customer requests from the Internet lead system and gathers information from the customer about the make, type, and quality of vehicle desired; trade in details; customer’s goals
- “Mines” the existing customer database for new and/or additional customer interest in additional vehicle purchases, contacting such customers by email, phone, and text messages
- Researches and develops lists of potential clients.
- Follows up on sales leads and makes cold calls to potential clients.
- Schedules appointment with customer to visit the dealership to meet with a salesperson who will then conduct the steps of the sale.
- Consults regularly with the Internet Director.
- Follows an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Follows a prospect development system and sends follow up emails and makes follow up calls to those potential customers.
- Follows established prospecting steps and procedures.
- Remains knowledgeable of new products, features, accessories, processes, etc.
- Attends sales meetings and training sessions as scheduled.
- Meets, or exceeds, written forecast and projection numbers.
- Other duties as assigned.
