What are the responsibilities and job description for the Customer Service / Technician position at Pak Mail?
Job Title: Customer Service / Packaging Technician
Location: Lakewood, Colorado
Job Type: Part-time or Full-time
About Us:
At Pak Mail, we’ve been proudly serving the Denver metro area for over 40 years, offering reliable packing and shipping, crating and freighting, and mailbox services. Our team is dedicated to providing top-notch service, whether we’re packing a fragile antique, handling a freight shipment, or helping a customer manage their mailbox needs.
As a member of our team, you’ll join a close-knit, supportive group where your contributions make a real impact. We believe in treating each employee with respect, and we’re committed to providing opportunities for growth and development within our company. Whether you’re learning the ins and outs of packing and shipping or assisting customers with their mailbox services, you'll be part of a team that values hard work, integrity, and excellent service.
We also offer additional services like printing and notary, supporting both individuals and businesses with their everyday needs. At Pak Mail, you’ll have the opportunity to be part of a diverse, customer-focused company that values its employees and the communities we serve.
Responsibilities:
- Packing and Shipping: Assist in packing various items of all sizes—small, large, delicate, and heavy—for shipment. Ensure each item is packed securely and ready for transport, following best practices and safety protocols.
- Crating and Freighting: Help in preparing large or fragile items for shipment, including custom crating and freighting solutions, to guarantee safe arrival at their destination.
- Mailbox Services: Assist customers with renting and managing private mailboxes. Provide them with package receiving, mail forwarding, and notifications to keep them updated on their deliveries.
- Customer Interaction: Provide exceptional customer service by addressing inquiries, offering shipping advice, and ensuring that each customer has a positive experience with Pak Mail.
- General Maintenance: Help maintain a clean and organized work environment, ensuring that all safety procedures are followed and equipment is properly cared for.
Qualifications:
- Bilingual in English and Spanish (required)
- Comfortable using power tools such as saws and other equipment for crating and shipping tasks.
- Strong communication and customer service skills, with a focus on creating positive experiences for customers.
- Ability to work both independently and as part of a team in a fast-paced environment.
- Valid driver’s license required.
- Must be able to pass a background check.
- Sales experience is a plus.
Schedule:
- Monday – Saturday: Flexible scheduling available
- Saturday is a required workday
Why Work with Us?
At Pak Mail, we pride ourselves on a supportive work environment where every team member plays an important role in our success. Whether you're packing a fragile item or helping a customer find the right shipping solution, your work will directly contribute to the outstanding customer service we’re known for. We believe in growth, both for the company and for our employees, and we’re committed to providing ongoing training and opportunities to advance your career.
If you're looking for a job where you can make a difference and be part of a company that values integrity, teamwork, and customer satisfaction, Pak Mail is the perfect place for you.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: No less than 20 per week
Benefits:
- On-the-job training
Shift:
- Day shift
Ability to Commute:
- Lakewood, CO 80226 (Required)
Work Location: In person
Salary : $18
