What are the responsibilities and job description for the Lead Slot Club Attendant position at Pala Casino Spa Golf Resort?
Location: Pala, CA
Responsible for assisting the Slot Club Supervisor / Manager in building a highly motivated privilege card team dedicated to giving exemplary guest service. Assist with casino promotions and special events.
- Excellent guest service and people skills to communicate with all levels of Team Members and guests.
- Knowledge of personal computer, typing, organizational skills.
- Read, write, speak and understand English.
- Ability to lead, motivate, and direct Slot Club Attendants.
- Must have extremely outgoing personality and caring attitude.
- Excellent arithmetic skills.
- High school diploma or GED required.
Essential Job Functions:
- Supervise Team Members in the absence of a Supervisor or Manager.
- Work with Supervisor(s) to formulate training programs.
- Ensure Slot Club Attendants are competent in interacting with guests.
- Ensure Slot Club Attendants questions and complaints are properly addressed.
- Ensure that all guests are greeted, identified, and tracked.
- Maintain guest files, which include personal data, play, and visit history.
- Oversee new promotions and readily provide this information to Team Members and to guests.
- Be proficient in all Slot Club / Privilege job duties and look for opportunities to improve the team’s job knowledge and performance.
- Maintain proficiency in computer skills in order to maximize reporting and spreadsheet usage.
- Communicate ideas for improvements as well as solicit Team Member input, both inside and outside the department.
- Ensure Team Members are trained on computer system.
- Inventory supplies and update Slot Club Manager when supplies need to be ordered.
- Perform other duties as requested or assigned.
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