What are the responsibilities and job description for the Adventureland - Manager of Workforce Management position at Palace Entertainment?
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a:
Adventureland - Manager of Workforce Management
Roles & Responsibilities:
Roles & Responsibilities:
Supervisory Duties:
- Manage all aspects of Workforce Management and any other assigned departments
- Lead by example, attitude, and as a representation of Adventureland's core values
- Act as an approachable mentor and coach to all assigned team members
- Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
- Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
- Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
- Become knowledgeable of performing the essential duties of all Workforce Management positions and backfill these positions when needed
- Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
- Ensure that all required meal and other breaks are being given in accordance with Iowa law
- Assist with team scheduling and timekeeping activities
- All other duties assigned by leadership
Departmental Duties:
1. Workforce Planning:
- Develop and implement effective workforce planning strategies to meet current and future staffing needs.
- Analyze historical data, industry trends, and business forecasts to anticipate staffing requirements.
2. Forecasting and Scheduling:
- Utilize company’s workforce management software (WFM), Quinyx, to develop and maintain accurate schedules for optimal staffing levels.
- Collaborate with cross-functional teams with support of company’s volume forecasting tool to ensure correct schedules are used to meet guest expectations.
- Manage all aspects of the WFM tool to ensure scheduling, forecasting, and reporting capabilities continue to be best-in-class.
3. Process Optimization:
- Conduct comprehensive assessments of current labor processes to identify areas for improvement.
- Collaborate with cross-functional teams to implement streamlined and standardized labor-related processes.
- Continuously seek ways to enhance efficiency and effectiveness in labor deployment.
4. Capacity Management:
- Collaborate with department heads to understand resource needs and constraints.
- Optimize workforce capacity to meet business goals, ensuring a balance between cost efficiency and service quality.
5. Labor Budget Ownership:
- Assist in the preparation of the seasonal labor budget at year end.
- Review budget as needed and ensure all departments are within budget expectations.
Education and Experience:
- Bachelor’s degree in Business Management, Economics, Finance, Human Resources, Industrial Engineering, or other equivalent experience.
- 2-3 years of previous analytical, scheduling, workforce management experience required
- 1 years previous work experience with Quinyx, Workforce Management (WFM) or employee scheduling software highly desired
- Previous hospitality, amusement park, food and beverage, theme park, or tourism experience preferred
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
- Must be at least 18 years of age to comply with Iowa Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season
- Must be a data-driven leader, with an ability to analyze and appropriately react to operational trends
- Prior experience with workforce management, forecasting and conceptual understanding of demand-based planning preferred
- Must be proficient in Microsoft Outlook, Excel, Word, Power Point.
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
- Must possess strong written and verbal communication skills
- Must possess strong attention to detail and problem-solving abilities
- Must possess excellent organizational skills and be able to handle multiple priorities simultaneously
Physical Requirements:
- Ability to remain seated and sedentary for extended periods of time, while using a computer
- Ability to stand or walk for long periods of time throughout the workday
- Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
- Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Working Conditions:
- This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
- Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
- Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Team member benefits:
Why Palace Entertainment?
We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy.
Palace Perks and Benefits:
Palace Perks and Benefits:
- Competitive compensation
- Management Incentive Plan
- Comprehensive health and wellness package
- 401k Savings and Investment plan
- Free admission to Adventureland and other Palace Parks across the continental US
- Generous vacation and sick time
When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.
Do not miss the chance to spark your career now!
