What are the responsibilities and job description for the Operations Dispatcher position at Palace Entertainment?
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a:
Operations Dispatcher
Roles & Responsibilities:
Roles & Responsibilities:
General Communication:
- Operates a radio console and paging system; receives and transmits radio messages; broadcasts pertinent information as required.
- Receives and transmit park transmissions via Two-Way Radios
- Operates a telephone console; receives and relays messages; directs requests for assistance for security, law enforcement, and EMS to the appropriate agency; prioritizes calls for service and dispatches in an appropriate order.
- Maintains a complete log of telephone and radio calls received and transmitted via a computerized dispatching system.
- Retrieves online data and paper file information from a variety of sources and relays information to the appropriate destination.
- Receives and directs messages, inquiries, and information requests from the public to the appropriate source.
- Performs administrative duties as needed, using a variety of office equipment that includes PC, Windows software, email, faxes, word processing software, copiers, time clocks, paper shredders, and all other software or databases required for reporting or record maintenance.
- Follow standard operating procedures for the park location, as well as Parques Reunidos/Palace Entertainment.
- Communicate to guests via in-park PA announcements.
- All other duties assigned by leadership.
Emergency Services:
- Contact local law enforcement personnel when circumstances warrant.
- Report and dispatch on security incidents and threats
- Maintains accurate and professional communications with emergency responders during emergencies.
Education and Experience:
- High School diploma, GED, or equivalent; Equivalent work experience will also be considered
- 1 year of previous experience as a dispatcher, highly desired
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Team member benefits:
Requirements:
- Must be at least 18 years of age to comply with New Hampshire Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must have reliable transportation to and from your scheduled shift
- Ability to address multiple tasks and priorities in a fast-paced environment
- Ability to effectively and accurately communicate with external first responders and emergency personnel
- Ability to operate a variety of electronic equipment, such as cameras, two-way radios, walkie-talkies, and/or personal computers
- Must possess excellent observation, interviewing, listening, and note-taking skills
- Must have the ability to safeguard confidential park information
- Must have the ability to always remain alert and vigilant
- Must be proficient in the use of Microsoft Office applications including Excel, Word, SharePoint, and Outlook
- Must possess effective interpersonal skills needed to tactfully deal with other people (both public and employees) and handle tense situations in a calm and professional manner
- Ability to read and comprehend fine print on documents and computerized screens
- Ability to understand and carry out verbal and written instructions
Physical Requirements:
- Ability to remain sedentary for extended periods of time throughout the entirety of the shift
- Frequent sedentary motion, while sitting and utilizing computer, cameras, or communication equipment
Working Conditions:
- This role will be predominantly based in an office setting with some exposure to all other indoor and outdoor park environments
- Fast-paced environment with constantly shifting priorities and challenges
- Subject to constant repetitive motion
- Subject to frequent interruptions and requests that may require reprioritization of activities
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