What are the responsibilities and job description for the Raging Waters Los Angeles - Content Creator (Social Media) position at Palace Entertainment?
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a:
Raging Waters Los Angeles - Content Creator (Social Media)
Roles & Responsibilities:
The Content Creator generates brand awareness and sales through the creation of content. Support guest communications via phone, email, and social media. Assist with marketing and sales events as needed.
The ideal candidate will be a guest-centric creative thinker with excellent writing and branding skills. The ability to think creatively, meet deadlines and handle pressure during issues management and crisis situations is vital to success.
Seasonal position: Content Creator (Social Media)
The pay rate for this position is $20/hour
Roles & Responsibilities:
- Create social media content for Raging Waters Los Angeles social channels.
- Work with other Content team members and leaders to plan and develop new content ideas and find trends to integrate into content to support business goals
- Film video content and edit as needed
- Support Marketing team on major campaigns as needed including park opening, special events, group sales and other important promotions
- Provide exceptional, friendly guest service on social channels and in person with a high level of responsiveness and attention to detail
- Assist with customer service concerns and complaints; escalate serious complaints to leadership, as needed
- Follow up with customers by email or phone as needed
- Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback
- Support Marketing team by responding to incoming social media messages, calls, voicemails, and emails in a timely manner to ensure prompt response to all customers
- Assist Sales and Marketing team to execute special events on select weekends and holidays
- Communicate well with guests, fellow employees and management
- Perform in a positive, friendly, professional and alert manner
- Gain knowledge and understanding of the Park and departmental procedures.
- Maintain a high level of professionalism in both appearance and conduct while representing the park
- All other duties assigned by leadership
Education and Experience:
- High School diploma, GED, or equivalent; Equivalent work experience will also be considered
- Currently majoring in (or graduated with) with a Bachelor’s degree in Marketing, Public Relations, Communications, Journalism, or related discipline preferred
- At least six months of previous content creator or social media coordinator experience for at least one other brand entity
- Previous amusement park, theme park, or waterpark experience a plus
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
- Must be at least 18 years of age to comply with California Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Ability to occasionally travel (up to 10% expected travel) to other park locations to support initiatives such as attraction openings and special events.
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Ability to write content in a clear, concise and professional manner
- Ability to directly engage with customers and other web media resources
- Ability to effectively respond to negative online (or in-person) feedback without taking it personally or conveying negative emotion
- Must possess strong attention to detail and problem-solving abilities
- Ability to follow direction, multi-task, and work as part of a team as well as independently
Physical Requirements:
- Ability to remain seated for extended periods of time, while using a computer
- Ability to stand, walk, and remain on feet for long periods of time throughout the day
- Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
- Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Working Conditions:
- This role will be based in an office setting with frequent interaction with other outdoor park locations
- Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
- Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Team member benefits:
Do not miss the chance to spark your career now!
Salary : $20
