What are the responsibilities and job description for the Story Land Fairytale Characters position at Palace Entertainment?
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a:
Story Land Fairytale Characters
Roles & Responsibilities:
Roles & Responsibilities
- Proactive engagement with guests to encourage participation in planned events and/or activities on-site.
- Project a consistently positive and friendly attitude for our guests.
- Understand, convey, and obey safety rules and regulations related to equipment, art supplies and chemicals.
- Costumed character appearances.
- Update seasonal décor in the activity/arcade area and lobby.
- Enforce property policies and procedures.
- All other duties as assigned.
Requirements
- Must be 14 years of age or older
- Previous experience working with children of all ages.
- Positive and approachable personality
- Excellent judgment along with the ability to identify problems and work quickly to find solutions.
- Strong leadership and decision-making skills
- Ability to stand for extended periods, climb stairs frequently, and lift up to 30 lbs.
- Must be able to work independently to a high standard of reliability and quality.
- Ability to interact positively with the child(ren) and their chaperones to encourage involvement in activities.
- Ability to recognize and adapt projects/ project instructions to support the individual needs of the child(ren) to be successful.
Education: Any level
Languages: Fluent English
Skills:
- Customer service –strong hospitality skills including, direction interaction with guests, anticipating and responding professionally to guest questions and concerns, and completing and communicating guest requests in a timely manner. Comfortable in a high-pressure customer-oriented environment.
- Creativity – Ability to connect brand characters and their worlds into tangible guest experiences.
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Communication –
- Excellent oral communications skills, including the ability to speak clearly and project your voice daily.
- Very good verbal, written, and listening skills required for both ongoing communications internally, with guests and in leading activities.
- Teamwork – Ability to build positive work relationships that are necessary to meet business objectives.
- Organization – Ability to manage and complete multiple concurrent tasks in a timely manner. Problem Solving – quickly identify when an issue arises and find an appropriate solution.
- Self-directed attention to detail and desire to raise quality
Experience:
Past customer service experience is helpful, but not necessary.
Prior work with children in a support or leadership position in a classroom, camp or other comparative environment preferred.
Team member benefits:
Additional Information
- Employee discounts on food and merchandise and complimentary tickets and season passes.
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