Story Land-Food and Beverage Manager

Job Overview

The Food and Beverage (F&B) Manager manages all aspects of operations for a variety of F&B outlets and catering activities in compliance with all applicable standards for food preparation, service and safety while ensuring guest satisfaction. This year-round, full-time position requires open schedule availability during peak season, including evenings, weekends and holidays. The ideal candidate will be a team player and an independent contributor to the overall success of the park.

Responsibilities

Supervisory Duties:

· Manage all aspects of the F&B team and any other assigned departments

· Lead by example, attitude, and as a representation of Story Land’s core values

· Act as an approachable mentor and coach to all assigned team members

· Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets

· Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit

· Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.

· Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed

· Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.

· Ensure that all required meal and other breaks are being given in accordance with New Hampshire law

· Assist with team scheduling and timekeeping activities

Departmental Duties:

· Continuously evaluate current F&B operations; recommend and implement process improvements that will reduce costs, improve food quality and guest wait times, and improve employee satisfaction.

· Develop and implement programs to increase sales and profits.

· Ensure intense focus on food quality, customer service, standards, sanitation and safety, maintaining restaurant and food stand environments for inspection readiness at all times.

· Greet customers, assists with questions, and manages accurate transactions to provide an engaging customer experience

· Address employee and guest complaints and resolve these problems in accordance with all company policies and applicable laws/regulations.

· Oversee all aspects of kitchen and/or stand management including cost of sales, inventory control, purchasing, receiving and pricing.

· Prepare necessary reports, develop and reconcile budgets, analyze productivity, equipment and supply costs, etc.

· Effectively manage waste/spoilage.

· Develop and implement programs to increase sales and profits.

· Manage catering program, support special events and other group sales initiatives.

· Maintain facilities in compliance with local, state and federal codes and regulations, including OSHA, EPA and other pertinent and applicable regulatory bodies.

· Partner with County Health Department to ensure compliance with State and County Health codes.

· Escalate any safety, quality, or operations concerns to the proper channels of F&B or Park leadership

· All other duties as assigned by leadership

Education and Experience:

· High School diploma or equivalent

· Bachelor’s degree in Hospitality, Business Management, or related discipline preferred; Equivalent work experience will also be considered

· 3-5 years of previous work experience in a catering, food service, or restaurant role

· 3 years of previous supervisory experience

· Previous amusement park, theme park, or waterpark experience highly desired

· Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 18 years of age to comply with New Hampshire Child Labor Laws

· Ability to work flexible schedule, including evenings, weekends, and holidays

· Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season

· Must possess a valid driver’s license and a good driving record

· Must have negative TB test results within the last 2 years

· Ability to lead and motivate a large group of employees

· Must be able to roll-up sleeves and assist with all F&B-related positions to ensure continuous and successful operation

· Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations

· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

· Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

· Ability to think creatively while maintaining accordance with business constraints.

· Must possess strong written and verbal communication skills

· Must possess strong attention to detail and problem-solving abilities

· Must be proficient in Microsoft Excel, Word, and Power Point.

· Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred

· Ability to handle private and confidential information with highest discretion

Physical Requirements:

· Ability to stand, walk, and remain on feet for majority of the workday

· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

· Ability to remain sedentary for extended periods of time, while using a computer

· Ability to withstand heat and humidity from the food preparation equipment

· Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

· This role will be based in both an office setting as well as other indoor and outdoor park locations

· Subject to frequent interruptions and requests that may require reprioritization of activities

· Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

· Subject to high noise levels, flashing lights, and heavily populated environments

Why Palace Entertainment?

We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy. Palace

Perks and Benefits:

· Competitive compensation

· Management Incentive Plan

· Comprehensive health and wellness package

· 401k Savings and Investment plan

· Free admission to Palace Parks in the continental US

· Generous vacation and sick time

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Glen, NH 03838 (Required)

Ability to Relocate:

• Glen, NH 03838: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000