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Customer Service Representative-Funding (West Henrietta, NY)

Paladin Consulting, Inc
West Henrietta, NY Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 3/22/2025

Paladin Consulting is currently hiring a Customer Service Representative- Funding to join our team working onsite at our client's office located in West Henrietta, NY.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title : Customer Service Representative- Funding

Work Location : West Henrietta, NY

Duration : Long-term contract

Hours : Monday-Friday 8 : 30am-5pm

Job Description & Responsibilities :

  • This position provides back office support to client base. This includes, but is not limited to, payroll and billing processes.

Verifies all data has been entered in order to process client payroll and billing timely and accurately

  • Timely and professional response to customers enquiries.
  • New customer set up and data entry.
  • Accurate maintenance of all customer databases. This includes client payroll data and billing data.
  • Updates customer folders with changes to reflect current week's payroll and billing instructions.
  • Processes credits / rebills.
  • Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.
  • Provides repeat training or answer lower level technical questions regarding software usage of payroll and billing platform.
  • Timely transmission of accounting and payments reports such as wires, ACH, and A / R credits / debits.
  • Promptly notify management of problem areas.
  • Other duties as assigned.

    • Skills & Qualification :

  • Associate's degree preferred
  • Consideration may be given to a candidate with a degree in lieu of experience
  • Payroll and billing experience required.
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • For more information or to view other opportunities, visit us at

    www.paladininc.com.

    Paladin Consulting is an EEOC employer.

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