What are the responsibilities and job description for the Agency Specialist I (Rochester, NY) position at Paladin Consulting?
Paladin Consulting is currently hiring gency Specialist I to join our team working onsite at our client's office located in Rochester, NY.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title : Agency Specialist I
Work Location : Rochester, NY
Duration : 3month contract with option to extend
Education / Experience Required : Bachelor's degree required
Job Description & Responsibilities :
- Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing maintenance, and support of clients accounts for both H&B and COBRA.
- Maintains a knowledge of the products and services supported by the Agency.
- Ensures timely and accurate problem resolution in support of Agency client retention goals.
- Initiating timely set up process all documentation related to set up maintenance of the client account.
- Researching and resolving product and service issues from the field and our clients.
- Responsible for the accuracy and integrity of the clients financial and insurance transactions.
- Establishing, managing, and maintaining a positive and professional relationship with insurance carriers and all internal and external partners.
- Responding to inbound calls and places outbound calls required by the business unit.
- Maintains accurate recording of all internal and external communications.
- Maintaining documents and records to ensure compliance with all applicable state and federal insurance agencies as well as our insurance partners.
- Utilizing multiple computer software applications in conjunction with the carrier and bureau web-sites internal systems to include HRIS and ORS in order to respond to all client inquiries.
- Performing data input, maintaining strong prioritization, and organizational skills and professional communications.
- Participating in product related projects and training sessions as required.
Skills & Qualifications :
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.
