Job Title : Controls Service Specialist
Work Location : Houston, TX
Duration : Full time
Education / Experience Required : Associate's Degree in Approved Mechanical or Electrical Program, or proper background as determined by interview
Job Description & Responsibilities :
Service Specialists are primarily responsible for various service and support functions around the clock across multiple client accounts. This role typically involves implementation, maintenance, and enhancement of control systems to ensure 24 / 7 facilities operations. A secondary responsibility is to support project teams designing and implementing customer building automation projects.
Responsibilities
Service and Support
- Perform regular inspections, maintenance, and software updates of control systems
- Identify and address system malfunctions or inefficiencies promptly
- Implement system upgrades and enhancements to improve efficiency and performance
- Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems
- Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
- Respond to incidents, outages, and service disruptions promptly
- Manage shift schedules and workload distribution to meet service demands and effectively ensure 24 / 7 coverage
- Act as a point of contact for escalated issues and complex customer inquiries
- Collaborate with technical teams to resolve critical incidents quickly and efficiently
- Develop incident response protocols and ensure they are followed
Instrumentation & Electrical Design
Create instrument lists by examining P&ID drawingsCompile submittal and procurement documentation for controls and instrument hardwareProvide technical support for panel fabrication techniciansInspect completed control enclosuresSystem Design and Configuration
Participate in customer design review meetingsAssemble development system using project hardware and computersConfigure user interface and HMI screensConfigure DDC, PLC and / or DCS control algorithmsDraft system documentation from templatesAssist is customer demonstrations and acceptance testingConfigure networks to interface with equipment.Onsite System Startup
Works in a supervised role and / or with a team at a customer siteInstall project software and configuration onto site systemsParticipate in point-to-point loop checksPerform instrumentation and software calibration and tuningParticipate in functional tests of all systemsTroubleshoot installation discrepanciesProgram field modifications as requiredAssist with developing commissioning test plans and documentation updates / redlinesAssist with developing training documentation / presentation on operations and maintenance of systemWorking Conditions
Requires on-call rotation to address critical system issues outside regular working hours.During on-call rotation assignment, will need to be available 24 / 7. Out of on-call rotation required to work from Monday to Thursday regular working hours the week after an on-call rotation week. The remaining weeks of the month will work from Monday to Friday regular working hours.The role requires travel to different facilities for installation, maintenance, or troubleshooting.May include working in shifts, including nights, weekends, and holidays.Skills & Qualifications :
Proven track record as a Service Specialist and experience in service and support operations in a 24 / 7 environment.Associate's Degree in approved mechanical or electrical program, or proper background as determined by interviewTechnical Experience (One Or More Of The Following Technologies)
Controls Experience : Tridium : Niagara N4Distech : Experience with BACnet and LON Distech controllers, Eclypse ControllersJohnson Controls : Facility Explorer or Metasys controllersSiemens : Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or InsightRockwell : FactoryTalk Suite, RS Logix / Studio 5000, familiarity with PlantPAx DCSOther useful technologies include : Scripting languages (VBA, Python, etc.)Knowledge of Kepware OPC server, ThinManager, VMware is preferred.HVAC Experience Preferred :
Basic understanding of HVAC systems in large building automation systems.Understanding of sequence of operations and P&IDs for HVAC and plant utilities.Experience with functional testing, including the ability to create, maintain, and execute test plans.Experience with specifying instrumentation and control valves for HVAC systems
