Demo

Desktop Support Analyst

Paladin Consulting
Bloomington, MN Contractor
POSTED ON 3/30/2025
AVAILABLE BEFORE 4/27/2025

Job Title: Field Support Analyst

Work Location: Bloomington, MN

Duration: 3 month contract with option to extend or hire

Education/Experience Required: 2-3 years IT experience; 5 years in customer service

Hours: M-F 8am - 5pm


Job Description & Responsibilities :

  • Provides level I & II end-user support for software and hardware issues.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Provides recommendations of program changes to correct software problems.
  • Assists in the purchasing of new computer equipment and peripherals for a specified location.
  • Performs software and hardware inventory.
  • Basic Administration of Phone and Voicemail systems for site.
  • Performs other duties as assigned. No formal supervisory responsibilities in this position.
  • May provide informal assistance such as technical guidance and/or training to coworkers.
  • May coordinate work and assign tasks.
  • Working with Desk side support, Answering technical support issues, Working tickets, Assisting with the distribution of hardware across the country, Proactive customer service


Skills & Qualifications :

  • 2-3 years IT experience
  • 5 years in customer service
  • H.S. Diploma with technical experience
  • Systems/Software proficiencies: Windows 11, Office 365, InTune, Azure, Active Directory, Imaging Process
  • Microsoft Certification preferred
  • A minimum of two to three years of related experience and/or training.
  • A PC Technician; -- Both Network and Dell Hardware certification is a plus
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Requires knowledge of financial terms and principles.
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.

Salary : $25 - $30

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