Desktop Support Analyst

Job Title: Field Support Analyst

Work Location: Bloomington, MN

Duration: 3 month contract with option to extend or hire

Education/Experience Required: 2-3 years IT experience; 5 years in customer service

Hours: M-F 8am - 5pm

Job Description & Responsibilities :

• Provides level I & II end-user support for software and hardware issues.
• Oversees the daily operations of the local area network.
• Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
• Troubleshoots Desktop Virus and malware issues
• Maintains a daily backup of all network files.
• Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
• Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
• Provides recommendations of program changes to correct software problems.
• Assists in the purchasing of new computer equipment and peripherals for a specified location.
• Performs software and hardware inventory.
• Basic Administration of Phone and Voicemail systems for site.
• Performs other duties as assigned. No formal supervisory responsibilities in this position.
• May provide informal assistance such as technical guidance and/or training to coworkers.
• May coordinate work and assign tasks.
• Working with Desk side support, Answering technical support issues, Working tickets, Assisting with the distribution of hardware across the country, Proactive customer service

Skills & Qualifications :

• 2-3 years IT experience
• 5 years in customer service
• H.S. Diploma with technical experience
• Systems/Software proficiencies: Windows 11, Office 365, InTune, Azure, Active Directory, Imaging Process
• Microsoft Certification preferred
• A minimum of two to three years of related experience and/or training.
• A PC Technician; -- Both Network and Dell Hardware certification is a plus
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Requires knowledge of financial terms and principles.
• Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
• Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.