What are the responsibilities and job description for the Guest Services position at Palas Hospitality?
The staff of The Market Pavilion Hotel, Grill 225, and The Pavilion Bar are the standard of hospitality service in Charleston. By rewarding professional initiative and efficiency, we provide hospitality professionals with the guidance, operational structure and opportunities needed to shape their careers and pursue their goals. Rewards and benefits vary according to position; but may include bonus plans, paid vacations, health insurance, employee meals, etc. Most importantly, we offer a supportive and highly organized team structure in which a determined professional can thrive and continuously succeed as a member of one of the finest hotels in the world.
Recipients of this Guest Services Agent position will be working within our luxury hotel property and will be the primary representative for guests and their needs throughout the duration of their stay.
Individuals will have a sincere desire to be guest focused with a willingness to please and exceed the expectations of our guests. Recipients must be caring, friendly, and hospitable with the ability to make positive and memorable interactions with each of our guests.
Recipient of this position will be selected with the understanding that they will be the first impression for all of our hotel guests. Recipients of this position must be, energetic, efficient and detail oriented.
POSITION REQUIREMENTS:
- Ideal applicants will have at least 2 years in a Guest Services role, concierge, or customer service related position.
- Recipients of this position must have an established work record, with the demonstrated ability to have held a position with a previous employer for at least 1 full year.
- Recipient must have the discipline to accept detailed structures, protocols and procedures that are utilized by the hotel to ensure quality guest interactions.
- Recipients of this position will be guest services driven, detail oriented, warm and amiable.
- The desire to serve and please guests with an attention to meticulous detail is paramount.
- Recipient of this position must be willing and flexible to work in various Front of House areas of the hotel as requested by management.
SCHEDULE FLEXIBILITY:
The ideal candidate will have good schedule flexibility with the willingness to work weekdays, weekends and occasional holidays. Hours vary from morning (7am - 3pm) to evening (3pm - 11pm). Full-time applicants with wide-ranging schedule flexibility will be given first consideration for this position.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No less than 8 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $18