What are the responsibilities and job description for the Field Service Technician position at Palco Industrial Marking and Labeling, Inc?
Field Service Technician
Palco Industrial Marking and Labeling, Inc. is a growing manufacturing company and we are currently seeking a Field Service Technician to join our team. This is an excellent opportunity for a recent STEM graduate.
Position Description:
The Field Service Technician will be trained to service various types of Product Identification Industrial and Electronic equipment including but not limited to Industrial Ink Jet Equipment, Label Applicators, Industrial Lasers, various Software applications, Barcode Printers, and Scanners.
Position Duties:
- Provide exceptional service to existing and potential customers in order to nurture and develop long lasting professional relationships
- Coordinate with Sales Executive, Service Manager, and Customer to install new equipment at customer locations
- Train customer technicians on equipment
- Provide service and support to customers on existing equipment and/or software
- Provide Tech Support via in person service calls, telephone, and email
- Other duties as assigned
Position Requirements:
- Associates Degree in a STEM Program such as Electronics, Software, or IT fields or equivalent work experience
- Business Professional Appearance
- Must be a team player with good work ethics
- Extensive PC & Windows Comprehension
- Ability to prioritize and multi-task with efficiency
- Professional phone manner and excellent customer service skills
- Creative problem solving skills
- Ability to work in a fast paced environment with little supervision
- Ability to work under pressure
- Some Travel required
- Must be able to pass a physical, drug screen, background and credit check.
Benefits:
- Health, Dental, and Vision after 30 days.
- Company paid Life Insurance after 30 days
- PTO after 1 year
- SEP/IRA retirement plan after 1 year
- Monthly Car & Cell Expense
- Travel Reimbursement
Quarterly performance evaluations with potential of pay increase for the first year. Annual performance evaluations with increases after the first year.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Work Location: In person
Salary : $45,000 - $60,000